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Citizens · 20 hours ago

Community Development Market Manager

Coral Gables, FL

Full-time

Hybrid

Mid, Senior Level

7+ years exp

Citizens is a financial institution focused on community engagement and development. The Community Development Market Manager is responsible for driving Community Reinvestment Act (CRA) strategy and initiatives, connecting community needs with banking solutions, and fostering partnerships to enhance market performance.

BankingCredit CardsFinancial ServicesFinTechRetail

No H1B

Responsibilities

Lead execution of CRA strategy and market performance in collaboration with business line leaders to achieve key performance indicators

Serve as the local subject matter expert for all CRA activities in assigned markets

Develop and implement comprehensive engagement plans with community non-profit organizations and internal business partners to generate CRA-qualified referrals

Conduct annual market strategic planning sessions using data analysis, market intelligence, CRA performance metrics, and charitable giving insights

Maintain current knowledge of public programs, subsidies, and government initiatives supporting community development efforts

Partner with Retail, Business Banking, Mortgage, Private Bank, and Public Affairs to integrate CRA objectives into business activities

Share CRA market performance data and develop action plans with business line leaders

Coordinate CRA State Leadership meetings, including agenda development and performance reporting

Drive CRA-related referrals and ensure accurate tracking and reporting

Build and maintain strong relationships with non-profit organizations, community partners, and government stakeholders

Represent Citizens Bank at community events, forums, and CRA-related meetings to expand visibility and impact

Advocate for strategic partnerships focused on affordable housing, workforce development, economic development, small business, and financial empowerment

Oversee execution of CRA programs such as VITA, BankOn, Community Seconds, and municipal initiatives

Identify CRA-qualified loans, investments, and service opportunities

Partner with Commercial Banking to review loan pipelines and qualify community development loans

Support diversity, equity, and inclusion strategies through inclusive programming and outreach

Prepare CRA exam documentation, including performance context and community needs assessments

Complete market plans and bi-weekly reporting on key initiatives and performance

Manage sponsorships, community ads, and volunteer activities to increase CRA-qualified service hours

Qualification

CRA complianceCommunity developmentStrategic partnershipsData analysisPublic programs knowledgeAnalytical skillsCustomer-centric mindsetPersistenceResilienceLeadership skillsCommunication skillsContinuous learning

Required

Bachelor's degree in Business, Finance, Public Policy, or related field; advanced degree preferred

Minimum 7+ years of experience in community development, CRA compliance, or financial services

Proven ability to build strategic partnerships and manage complex projects

Strong knowledge of CRA regulations, community development financing tools, and public programs

Excellent communication, leadership, and analytical skills

To thrive as a colleague at Citizens, candidates must demonstrate a strong customer-centric mindset, exhibit persistence and resilience in the face of challenges, and embrace continuous learning to adapt and grow in a dynamic environment

Benefits

Comprehensive medical, dental and vision coverage

Retirement benefits

Maternity/paternity leave

Flexible work arrangements

Education reimbursement

Wellness programs

Paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States

Company

Citizens

Glassdoor3.6

At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do.

Founded in 1828

Providence, Rhode Island, USA

10001+ employees