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Citizens · 1 week ago

Experience Owner - Fraud Alerts & Case Management

Johnston, RI

Full-time

Hybrid

Senior Level

$130K/yr - $155K/yr

7+ years exp

Citizens is a financial institution seeking an Experience Owner for their Alerts & Case Management Delivery Pod. The role involves leading the development of Oak, an internal alerts management platform, focusing on improving fraud alert handling through collaboration with various teams and utilizing Agile practices.

BankingCredit CardsFinancial ServicesFinTechRetail

H1B Sponsor Likely

Responsibilities

Define and deliver the product vision, roadmap, and objectives for Oak

Translate high-level strategy into clear requirements for the team

Collaborate with business, technology, and analytics partners to prioritize features and deliver value

Lead Agile ceremonies including release planning, demos, and backlog refinement

Ensure solutions align with customer needs and market trends

Drive adoption of digital-first, customer-centric design principles

Monitor team performance and Agile metrics, communicating progress against OKRs

Support development of UI prototypes, assist with data provisioning, and analyze usage and behavioral data

Serve as a servant leader, fostering collaboration, innovation, and continuous learning

Qualification

Agile methodologiesProduct developmentDigital strategyProcess reengineeringData synthesisInnovationTechnical ExcellenceCommunicationCustomer FocusStrategic ThinkingCollaboration

Required

7+ years of experience in product development, digital strategy, or process design

Proven ability to set and achieve OKRs

Strong knowledge of Agile methodologies and design thinking

Experience with process reengineering and automation

Ability to synthesize data and research to drive product decisions

Excellent communication and storytelling skills

Bachelor's degree required

Preferred

Master's preferred

Benefits

Comprehensive medical, dental and vision coverage

Retirement benefits

Maternity/paternity leave

Flexible work arrangements

Education reimbursement

Wellness programs

Paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States

Company

Citizens

Glassdoor3.6

At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do.

Founded in 1828

Providence, Rhode Island, USA

10001+ employees

https://www.citizensbank.com/

H1B Sponsorship

Citizens has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2020 (1)