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GE Aerospace · 2 days ago

Sr Application Operations Engineer

Hooksett, NH

Full-time

Onsite

Mid, Senior Level

2+ years exp

GE Aerospace is responsible for creating and supporting digital solutions for site all-operation model lines. The role focuses on maintaining user-facing applications, ensuring their performance and availability, and enhancing customer satisfaction through effective support and communication.

AerospaceCommercialManufacturing

No H1B

U.S. Citizen Only

Responsibilities

Work closely with all site transformation model line customers to develop new digital solutions

Execute day to day application maintenance, processing and user support

Responsible for responding/delegating support cases from application customers

Troubleshoot application alerts from monitoring tools and follow SOPs to resolve or escalate appropriately

Drive customer communication during critical events and lead retrospective meetings

Drive a higher level of customer satisfaction by improving support team quality, knowledge, and training

Drive root cause investigation implementing any learnings or improvement opportunities

Drive projects that improve customer experience, application process or performance with minimal guidance

Assist & own the preparation of end user support documentation and knowledge

Proactively plan for upcoming changes

Provide mentorship and guidance to team members

Inform and train all support teams on new/changed processes/services and drive operational process rigor

Collaborate with cross functional stakeholders

Ensure support team readiness and availability

Investigate the possibilities of automation for self-service of end user support

Manage and lead the enhanced service collaboration vendor & other in-house support tech team

Partner with product service owners on new service introductions, change, and transition to operations

Manage and drive relationship with suppliers reviewing innovative ideas and improving resolution, by reducing the need to escalate to vendors

Qualification

MS AccessVb.netMS Office VBAMSSQL/MySQLC#.netComputer Science DegreeChange AgentCuriosity/CreativityInfluenceProblem SolvingCommunicationCollaborationDecision Making

Required

Bachelor's Degree from an accredited College or University in Computer Science or “STEM” Majors (Science, Technology, Engineering and Math) with two plus years information technology experience in a manufacturing setting

One plus year MSOffice Visual Basic for Applications (vba) experience

One plus year vb.net programming experience

One plus year MS Access database management

Expected minimum experience to demonstrate competency of 2 years

Military experience is equivalent to professional experience