Total Warehouse · 15 hours ago
IT Supervisor
Anaheim, CA
Full-time
Onsite
Mid, Senior Level
$90K/yr - $110K/yr
5+ years expTotal Warehouse is seeking an IT Supervisor to lead and manage a team of IT professionals. This role is responsible for overseeing daily IT operations, coordinating IT projects, and ensuring top-tier service for both internal stakeholders and customers.
LogisticsRentalTransportationWarehousing
Responsibilities
Supervise and mentor IT Leads and Technicians handling Level 1–3 support tickets
Manage daily task assignments, ensuring balanced workloads and timely resolution
Conduct regular performance reviews, training, and coaching sessions
Serve as escalation point for complex or high-priority technical issues
Support recruitment, onboarding, and training of new IT team members
Oversee helpdesk operations and ticket response and resolution
Maintain and optimize IT systems including networks, servers, workstations, printers, and mobile devices
Manage IT asset lifecycle — procurement, deployment, tracking, and decommissioning
Ensure system integrity and security through regular patching, monitoring, and compliance checks
Coordinate and execute IT projects including rollouts, migrations, and integrations
Document procedures, SOPs, and technical workflows
Evaluate and recommend process improvements, tools, and automation opportunities
Manage vendor relationships and service contracts for software, hardware, and connectivity
Track KPIs for service efficiency, uptime, and resource utilization
Assist the IT Manager in implementing long-term IT strategies and initiatives
Support system audits, cybersecurity assessments, and compliance reporting
Provide technical input in technology budgeting and planning
Act as secondary in command during IT Manager’s absence, ensuring continuity of operations
Qualification
Required
Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)
5+ years of progressive IT experience with at least 2 years in a supervisory or lead role
Strong understanding of networks, system administration, cybersecurity, and helpdesk workflows
Excellent leadership, communication, and problem-solving skills
Proven ability to manage multiple projects and priorities in a fast-paced environment
Preferred
Experience with ERP systems (NetSuite preferred)
MDM tools
cloud platforms (Microsoft 365, Google Workspace)
Company
Total Warehouse
Total Warehouse provides total warehouse solutions, automation, equipment rental and sales services to various industries.
201-500 employees
H1B Sponsorship
Total Warehouse has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Growth StageLeadership Team
Albert R.
CFO and Controller Services
Recent News
Morningstar.com
2025-09-04
Company data provided by crunchbase