AutoFi · 1 month ago
Operational Enablement Specialist - USA
United States
Full-time
Remote
Mid Level
3+ years expAutoFi is the leading provider of digital commerce technology in the automotive industry. The Operational Enablement Specialist will design and maintain learning experiences that enhance operational excellence, including training both human teams and AI systems.
AutomotiveFinancial ServicesPoint of Sale
Responsibilities
Participate in building a transparent, cohesive and collaborative team environment with a culture of open communication and feedback
Locate sources, gather & analyze relevant information, inclusive of deep information gathering with subject matter experts, applications/tools, processes, procedures/SOPs and work instructions etc, for the purpose of uncovering implicit knowledge, assumptions, edge cases in order to develop relevant, robust internal training content and AI Agent enablement materials
Utilize a hands-on approach to the development of training content related to systems, tools and processes to obtain present state, real-world information and examples, asking questions and digging deep to ensure validity. Ensure content supports complex question resolution, not just surface-level explanations
Design and provision foundational onboarding content as well as in-depth, role-specific learning experiences, working with the respective teams to design training solutions in relation to needs expressed, balancing adult learning styles to engage and use individual’s time effectively
Develop structured learning paths that progress from conceptual understanding to practical application. Translate complex operational, technical and industry knowledge into clear, consumable learning modules
Curate training materials including but not limited to written guides, knowledge base articles, videos and quizzes both through our documentation repository as well as our Learning Management System (LMS), aligning elements of training to Process documentation as needed
Translate nuanced business logic, edge cases and conditional workflows into formats optimised for AI understanding and retrieval. Curate and refine AI training content to improve reasoning, consistency and contextual awareness
Ensure content remains accurate, relevant and aligned with evolving business needs over time. Maintain and regularly update materials to reflect product updates and system changes, ensuring both human teams and the AI Agent are effectively trained on changing standards
Evaluate and report on training program effectiveness through knowledge assessments, surveys, feedback etc, leveraging findings to refine and enhance these programs, their related materials and improve training effectiveness
Identify knowledge gaps and opportunities to mitigate business risk through enhanced knowledge, formulate recommendations and prioritize opportunities based on magnitude of undertaking, overall impact & likelihood of achieving desired results within incremental and/or limited timeframes
Participate in change mgmt activities associated with implementing solutions that require training including coordination between teams, presentations/training, and similar
Source external training content and courses as appropriate to assist with individual skills development across the Operations org
Develop data tracking and KPIs to measure the progress and impact of large training initiatives and their evolution over time
Qualification
Required
3+ years proven work experience within the Adult Learning, Training & Development discipline
Strong experience designing learning content from scratch and iterating on existing materials
Experience breaking down complex, ambiguous topics to create clear, structured documentation/training that supports advanced problem solving and decision making
Experience working with AI Agents, chatbots, or knowledge-driven automation systems
Familiarity with prompt design, knowledge structure and AI training methodologies
Ability to work well with technical and non-technical team members at various levels, ranging from support to development
Experience cultivating trust and building relationships interdepartmentally with cross-functional SMEs
Excellent written/verbal communication and presentation skills
Excellent organization, analytical, problem solving and critical thinking skills
Preferred
Familiarity with Jira, Postman, Salesforce and LMS systems considered an asset
Automotive industry experience and/or familiarity with Dealership business models is a big plus!
Benefits
Medical, Dental & Vision coverage - 100% premium coverage for employee / 50+% for dependents
Flexible work hours
Remote environment
Competitive pay
Visionary leadership team
Growth opportunities within a dynamic culture
Wellness & cultural initiatives (fitness challenges, wellness webinars, virtual games, regional activities, etc.)
Up to $1K per year for employee professional development
Stock options - we are all owners!
Company
AutoFi
AutoFi is a commerce platform delivering point of sale solution for financing a vehicle online.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$114.5MKey Investors
Santander USBMW i VenturesMouro Capital
2022-03-07Series C· $85M
2020-05-13Series B
2018-02-01Series A
Leadership Team
Kevin Singerman
CEO and Co-Founder
Ilan Dar
CISO & SVP of Technology Services
Recent News
Crosslink Capital
2026-01-14
2026-01-14
500 Global
2025-12-02
Company data provided by crunchbase