Del Norte Credit Union · 3 weeks ago
Knowledge and Development Manager - Santa Fe, NM
Santa Fe,NM,US
Full-time
Onsite
Mid, Senior Level
$73K/yr - $92K/yr
3+ years expDel Norte Credit Union is a community-focused financial institution committed to improving lives and fostering development. The Knowledge and Development Manager is responsible for identifying training needs, designing learning solutions, and ensuring effective employee development through collaboration across departments.
BankingFinancial Services
Responsibilities
Develop and implement a comprehensive L&D strategy aligned with organizational objectives and leadership initiatives
Working collaboratively with project teams comprised of internal and external learning colleagues, subject matter experts, and business leaders
Ensure training programs are engaging, effective, and accessible through various delivery methods (in-person, virtual, e-learning) by using effective instructional methods and learning theories
Administration and maintenance of L&D associated systems, and partner with Knowledge Management to maintain organizational knowledge as the Source of Truth
Work with other departments to identify training gaps, opportunities and gather feedback to improve program effectiveness and to integrate learning solutions into organizational initiatives
Maintain and update curriculum to reflect regulatory changes, operational updates, procedures, and best practices
Provide supervision such as oversee scheduling, workload distribution, and performance evaluations for the L&D staff
Oversee and provide supervision for Knowledge Management staff to gather, create and maintain organizational knowledge, including scheduling, workload distribution and performance evaluations
Assess and benchmark the effectiveness of instructional programs to direct program development through data analysis and feedback loops
Review data for trainee progress obtained through routine tests, observations, surveys and feedback from the trainees and supervisors
Qualification
Required
Three to five years of experience in adult education, training, knowledge management or related field
Experience in management preferred
A two-year college degree, or completion of a specialized certification or licensing, or completion of specialized training courses conducted by vendors, or job-specific skills acquired through an apprenticeship program
Work involves extensive personal contact with others and is of a personal or sensitive nature
Motivating, influencing, and/or training others is key at this level
Ability to influence and/or sell ideas or services to others
E-Learning (Intermediate)
Instructional Design (Intermediate)
Microsoft Office Suite (Intermediate)
Learning Management Systems (Intermediate)
Presentation (Advanced)
Ability to sit or stand for extended periods during training sessions
Occasional lifting of materials up to 25 pounds
Frequent use of computers, phone, and other office equipment
Must be able to communicate clearly to facilitate live classroom training
Benefits
Medical, Dental, Vision Insurance (available first of the month after hire)
401(k) – Traditional or Roth options
Paid Time Off and 11 Paid Holidays
Employer-Paid Benefits: EAP, Short-Term & Long-Term Disability
Wellness Reimbursement
Educational Assistance
Development Programs
Company
Del Norte Credit Union
Del Norte Credit Union (DNCU) is a member-owned, not-for-profit financial institution that embraces the culture and community traditions of New Mexico.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Deb Salazar
Chief Experience Officer
Kevin Southwick
Chief Member Business Officer
Company data provided by crunchbase