Harbor Group Management Company · 5 months ago
Manager, Ancillary Services
Dallas, TX, USA
Full-time
Onsite
Mid Level
3+ years expHarbor Group Management Company is a multi-billion dollar real estate investment and property management firm. They are seeking a highly motivated and experienced Ancillary Services Manager to oversee and optimize ancillary services across multifamily properties, ensuring high-quality service delivery and driving additional revenue streams.
FinanceFinancial ServicesProperty ManagementReal Estate
Responsibilities
Oversee and manage ancillary services such as FlexPay, Security Deposit Alternatives, Collections from 3rd-Party Agencies, Cable & Laundry Income, and Package Management Systems
Collaborate with property management teams to ensure seamless integration of ancillary services with core property management functions
Identify and pursue opportunities to introduce new services that align with resident needs, improve satisfaction, and enhance property value
Develop and enforce protocols for system changes, program updates, and software modifications to ensure compliance with internal policies, audit controls, and regulatory requirements
Stay up to date with industry trends, regulatory changes, and management best practices to ensure programs remain relevant and compliant
Lead process improvement projects by conducting thorough analysis, making actionable recommendations, and overseeing the implementation of changes
Build and maintain strong relationships with third-party vendors and service providers to ensure the timely and efficient delivery of services
Negotiate vendor contracts to ensure cost-effectiveness, compliance with service level agreements (SLAs), and alignment with company policies
Conduct regular vendor performance evaluations to ensure high-quality service standards are met
Drive revenue growth through the optimization of ancillary services while maintaining profitability
Monitor budgets to ensure that ancillary services contribute positively to the financial performance of each property
Analyze revenue and expense reports to identify trends, establish benchmarks, and recommend adjustments to service pricing and offerings
Ensure ancillary services enhance the resident experience and contribute to high retention rates
Develop communication strategies to keep residents informed about available services and any changes or updates
Address and resolve resident inquiries and helpdesk requests related to ancillary services in a timely and professional manner
Collaborate with internal teams and external partners to execute process improvement projects effectively
Provide training and support to property staff on ancillary service offerings and best practices to enhance customer experience
Prepare regular reports on the performance and financial impact of ancillary services for senior management
Use data to track key performance indicators (KPIs), identify trends, and propose improvements to service offerings
Qualification
Required
Bachelor's degree in Business Administration, Hospitality Management, Real Estate, or related field
3+ years of experience in property management, multifamily services, or a related industry
Proven track record of managing ancillary services, vendor relationships, and service-oriented programs
Strong background in budgeting, financial analysis, and revenue generation
Excellent communication and interpersonal skills, with the ability to effectively engage residents, vendors, and internal teams
Strong project management skills, capable of handling multiple tasks and priorities simultaneously
Detail-oriented with a focus on quality service and operational efficiency
Customer-focused problem-solving approach
Expertise in contract negotiation and risk management
Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and property management software (e.g., Yardi, RealPage)
Preferred
CAM (Certified Apartment Manager), CPM (Certified Property Manager), or other relevant industry certifications
Benefits
Medical, Dental & Vision Plans
401(k) Plan with Employer Matching Contributions
Paid Personal Time & Holidays
Flexible Spending Accounts
Free Long-Term Disability
Free Life Insurance
Short Term Disability
Health Savings Account with Employer Contributions
Wellness Perks
FinFit Health Finance Program
Employee Apartment Discount
Employee Referral Program
Employee Recognition & Awards
Employee Assistance Program
Volunteer & Community Service Opportunities
Tuition Reimbursement
Company
Harbor Group Management Company
Harbor Group Management Company (HGMC) is an award-winning property management company currently operating more than 55,000 apartment homes and 5 million commercial square feet across the United States.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$3.94M2015-04-17Series Unknown· $3.94M
Leadership Team
Matt Jones
Managing Director
Recent News
2025-12-09
2025-10-31
Company data provided by crunchbase