JPMorganChase · 1 week ago
Rewards Product Associate II
Wilmington, DE
Full-time
Onsite
Mid, Senior Level
5+ years expJPMorganChase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals. As a Rewards Product Associate within the Loyalty team, you will collaborate with cross-functional teams and external vendors to address operational challenges and promote continuous improvement.
Asset ManagementBankingFinancial Services
Responsibilities
Collaborate with internal cross-functional teams and/or external vendors to address operational challenges and drive continuous improvement
Cultivate professional relationships across a matrixed environment
Communicate and present effectively to stakeholders and partners
Demonstrate exceptional interpersonal skills, including relationship building
Maintain high standards of accuracy, integrity, and confidentiality in handling sensitive information
Work autonomously, managing competing priorities and making informed decisions
Ensure activities comply with policies, procedures, and regulatory requirements, monitoring adherence and guiding corrective actions
Assess operations, processes, and practices to identify risk trends and areas of opportunity
Evaluate the design and effectiveness of management and business process controls
Investigate and resolve issues or anomalies, escalating complex cases as appropriate
Proactively recommend solutions to enhance efficiency, reduce risk, and improve service quality through process improvements and cross-functional initiatives
Qualification
Required
Exceptional interpersonal skills for collaboration and relationship building
Excellent written and verbal communication skills for effective reporting and stakeholder engagement
Ability to work independently and as part of a team in a fast-paced, deadline-driven environment
Commitment to confidentiality and integrity in handling sensitive information
Adaptability and willingness to learn new skills and take on new challenges
Creativity and structured approach to problem-solving
Proficient knowledge of control, risk management, and issue management concepts
Strong analytical and problem-solving skills; ability to interpret data, identify trends/anomalies, and articulate complex ideas
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and ability to learn new systems quickly
Familiarity with operational processes, risk management, and regulatory requirements
Build and apply knowledge of internal policies, procedures, banking/consumer regulations, and accounting principles
Preferred
Bachelor's degree (or equivalent) in accounting, finance, economics, business administration, information systems, or risk management
5+ years of financial services experience in controls, audit, quality assurance, risk management, compliance, operations, data handling, or business analytics
Knowledge of Card operating systems (C3, LSP, First Assist, Customer Assist) and ability to analyze customer account-level transaction details
Proficiency in Alteryx and ability to analyze data sets
Proficiency in LLM Suite (if applicable)
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
Recent News
2026-01-17
2026-01-16
2026-01-13
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