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24 Hour Fitness · 1 month ago

Front Desk Overnight (Hourly+ Commission)

Honolulu, HI

Part-time

Onsite

New Grad, Entry Level

$14/hr - $14/hr

0+ years exp

24 Hour Fitness is a fitness service provider, and they are seeking a Sales & Service Overnight (SSO) to enhance member and guest experiences during overnight shifts. The SSO will engage with members, assist guests with inquiries, and maintain a clean and welcoming environment.

CommunitiesFitness

Responsibilities

Ensuring members receive a friendly greeting/check-in and prompt attention to their needs

Maintaining name relationships with members and serving as a resource for their questions or concerns

Resolving member concerns as they arise and when needed, escalating through the proper management channels

Being present on the club floor and locker rooms, helping keep a clean and safe environment

Regularly conducting team cleans and identifying equipment and/or amenities in need of service

Helping guests become comfortable in the club

Offering tours, discussing amenities and answering membership questions

Inspiring guests to achieve their personal fitness goals

Presenting 24 Hour Fitness in a way that best connects with guests

Removing barriers and misconceptions on both free and fee-based Fitness services (Personal Training, Group Exercise, 24GO Digital)

Ensuring new members are set up for success by meeting with a Personal Trainer

Maintaining a proficient knowledge base of current retail products

Ensuring proper retail merchandising and planogram standards

Encouraging members to refer guests to try the club

Offering in-club promotions including Personal Training, Add-On Memberships, etc

Qualification

Customer service skillsSales experienceCommunication skillsComputer skillsOrganization skillsCPR certificationAED certificationBasic computer skillsAttention to detail

Required

All 24 Hour Fitness Membership sales and administrative processes

Computer skills for using 24 Hour Fitness systems and other common applications as needed

Strong customer service skills

Strong communication skills both oral and written

Organization skills

Attention to detail

High School diploma or General Educational Development (G.E.D.)

Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification from approved organization is required. CPR & AED certification will be provided through 24 Hour Fitness

Must complete SSO training (includes Club Orientation and Club Safety) prior to working alone at the front desk

Must have 6-12 months experience in customer service function

Frequently required to lift and/or move up to 45 lbs