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ServiceNow · 1 day ago

Director, Outbound Product Management, Public Sector Industry AI Products

Washington, DC

Full-time

Onsite

Director/Executive

$218K/yr - $381K/yr

10+ years exp

ServiceNow is a global market leader providing innovative AI-enhanced technology to over 8,100 customers. The Director of Outbound Product Management will manage a team focused on scaling the business unit by combining product capabilities with market insights to inform roadmaps and drive customer adoption in the public sector.

Business Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Create high-quality enablement content that describes the value of the product innovation with a focus on AI workflows for public sector missions

Develop a deep understanding of and document, customer use cases and success outcomes to influence the product roadmaps

Develop best practices and assets to drive product an AI adoption at scale, by customers and partners

Drive public sector AI (generative, agentic) value & adoption strategy, including data strategy for missions, evaluations setup, and deployment best practices

Become a trusted resource to promote the public sector industry AI products vision with industry influencers, strategic partners, and analyst firms

Work closely with Inbound Product Management, Product Marketing, Product Success, and Global Partnerships and Alliances to define product strategy, release themes, go-to-market, and customer adoption plans

Lead pricing and packaging efforts in close coordination with other BU stakeholders and corporate pricing to optimize market adoption of new products

Define and execute new product launch strategy with relevant product, marketing, and GTM stakeholders and leadership

Lead cross-functional teams to accomplish our goals

Qualification

AI integrationProduct ManagementCRM applicationsEnterprise softwareAgile mindsetPeople managementDevelopment ConsultingCross-functional collaboration

Required

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry

10+ years of Product Management or related experience in a customer-facing role

Excellent people and management skills to interact with customers, executive staff, colleagues cross-functional teams, and third parties

Deep experience with CRM or BPM applications or related workflows, specifically data models applied across multiple industry verticals or related is required

Experience in configuring and shipping enterprise software/AI products is required

Agile mindset with the ability to manage risk, multiple priorities, and navigate uncertainty

Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered