i3-Milestone · 1 month ago
Onbase & Azure Operations Engineer
Nashville, TN
Full-time
Onsite
Mid Leveli3-Milestone is a company that specializes in cloud operations, and they are seeking an OnBase & Azure Operations Engineer to bridge the gap between OnBase application administration and Azure cloud infrastructure. The role involves providing operational ownership of the hosted OnBase SaaS environment, managing support issues, and ensuring the performance and reliability of the Azure infrastructure.
Customer ServiceEnergy
Responsibilities
Serve as an infrastructure escalation point for the Cloud Support team, vetting or ruling out infrastructure in support of incoming support issues
Triage using Hyland Diagnostics Console, IIS logs, Windows Event Viewer, and Azure metrics; drive RCA and corrective actions
Raise and escalate incidents with the Azure Cloud team, Hyland, or Microsoft as needed
Monitor and manage OnBase Windows services, scheduled tasks, and ingestion pipelines (e.g., DIP, SFTP transfers)
Configure sites/app pools, bindings, and manage SSL/TLS cert lifecycle, preventing unexpected recycles
Act as an “Azure DBA”monitor query performance, blocking/latency; maintain indexes & statistics; coordinate backups, restores, and failover
Interpret CPU/memory/disk IO, storage latency, and network performance and use this to focus troubleshooting efforts
Plan and execute OnBase client/server updates and Windows/SQL patches within tested maintenance windows and maintaining SLA
Validate alignment of DB backups and blob/object storage; perform restores; document runbooks and DR exercises
Provide clear status, action plans, and post‑incident summaries to customers and internal stakeholders
Qualification
Required
Hyland OnBase: Administration of core modules; use of Diagnostics Service/Console; workflow configuration; ingestion (DIP)
Experience supporting Azure SQL, specifically Query performance troubleshooting, blocking analysis, index & statistics maintenance, DR
Experience writing SQL Select queries and evaluating their execution plan
Knowledge of Windows/IIS, web server basics, app pool tuning, bindings, certificates, and Windows services
Knowledge of Azure Virtual Machine configuration, Storage Accounts, Load Balancing, NSGs/Firewalls, Azure Monitor, Backup Vaults
Knowledge of DNS, TLS, VNet/subnets, cloud network troubleshooting
Preferred
Some knowledge of PowerShell and C# preferred
Certifications (preferred): Hyland OCSA/Workflow Admin; Azure Administrator (AZ‑104) or Azure Database Administrator (DP‑300)
Company
i3-Milestone
Utilities today are seeking to reach their customers in varying ways that meet the customer where they are.
Founded in 2002
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Ram Kasarla
Owner
Company data provided by crunchbase