D.L. Evans Bank ยท 3 weeks ago
Customer Service Representative - Deposit Review Processing Center
Burley, ID
Full-time
Onsite
New Grad, Entry LevelD.L. Evans Bank is a community bank providing premier banking services in Southern Idaho and Northern Utah. The Customer Service Representative is responsible for providing accounting and clerical services, assisting clients with item processing issues, and ensuring quality control through accurate dispute resolution.
BankingFinancial Services
Responsibilities
Performs a daily audit of ACH pre-notes, corrections, and returns and researches information necessary to balance or correct entries
Sources NSF items and verifies that the NSF does not overdraw the account over $50,000 without permission
Processes incoming and outgoing large item returns and notifies customer and/or branch personnel when appropriate
Reviews all incoming checks $10,000.00 and over for signature and endorsement verification and ensures that irregular signatures and missing endorsement checks are returned through the proper channels
Assists with the verification of incoming and outgoing wire transfers
Exchanges foreign funds by check made out to bank customers and deposits appropriate funds into their accounts
Locates and corrects outages for general ledger account on the Daily Application Report
Ensures that the Certificate of Deposits over $100,000 are balanced accurately
Processes Fed check adjustments accurately and timely through the FedLine Advantage system and makes appropriate adjustment entries to the General Ledger and customer accounts
Assists with the weekly shipment and ordering of cash through the FedLine Advantage system
Assists branch personnel with branch capture item processing issues
Assists merchant capture clients with item processing issues
Serves as a backup as needed for DDA, SAV, DDL, FMS, and non-posts
Answers the telephone and fields or refers questions from customers, branch personnel, and management
Helps other area personnel as required
Keeps management informed of area activities and any significant problems or concerns
Qualification
Required
Must be at least 18 years old
High school diploma or GED required
Accurate and attentive to detail
Able to get along well with coworkers
Ability to maintain confidentiality in all situations
Excellent verbal and written communication skills as well as professional telephone etiquette
Well organized with good typing skills
Strong proofreading skills
Knowledge of Microsoft Office software products and strong ability to use and navigate the Internet
Willing and able to assist coworkers with various tasks
Benefits
Medical Insurance
Dental Insurance
Vision Insurance
FSA
401(k)
Employee Stock Ownership Plan
Paid Vacation
Sick Time
Life Insurance
Long-term Disability Insurance
Company
D.L. Evans Bank
September 15th. The Bank was capitalized with $25,000. Today, we are the largest Idaho-based community bank.
Founded in 1904
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Scott Horsley
Executive Vice President CCO
Recent News
Idaho Business Review
2023-05-19
Company data provided by crunchbase