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Four Seasons Hotels and Resorts · 2 weeks ago

Overnight Residential Services Attendant (Part Time)

Nashville, TN

Part-time

Hybrid

New Grad, Entry Level

Four Seasons Hotels and Resorts is a luxury hospitality company dedicated to providing exceptional experiences for guests and residents. The Overnight Residential Services Attendant is responsible for delivering personalized service during overnight hours, ensuring safety and smooth operations for residents and their guests.

HospitalityHotelLeisureRental PropertyTravel

Responsibilities

Provide exceptional overnight hospitality to residents and their guests, handling requests and resolving concerns with professionalism and discretion

Greet residents and guests warmly, using names whenever possible, and escort guests to residences as required

Receive, log, store, and distribute mail, packages, and deliveries accurately and efficiently

Respond promptly to resident inquiries regarding residential and hotel services, hours of operation, and key personnel

Ensure the safety and security of the Residences by monitoring access points, conducting regular walkthroughs, and responding appropriately to emergencies, alarms, 911 calls, and weather alerts

Maintain up-to-date knowledge of local dining, attractions, cultural events, and activities, providing thoughtful recommendations as needed

Coordinate personalized recognition of residents’ special occasions when applicable

Utilize designated software systems to document requests, manage deliveries, and ensure accurate billing

Work collaboratively and professionally with colleagues and supervisors to support overnight operations

Adhere to Four Seasons Category One and Category Two Work Rules, standards, and codes of conduct at all times