Carrington Holding Company, LLC · 1 month ago
Intake-Mail Representative (REMOTE)
United States
Full-time
Remote
Entry Level
$19/hr - $20.50/hr
1+ years expCarrington Holding Company, LLC is a leading provider of mortgage loan servicing assistance. The Intake-Mail Representative is responsible for supporting the Loan Administration Support Department by processing incoming correspondence and ensuring compliance with company policies and regulations.
Financial ServicesReal Estate
Responsibilities
Sorts all incoming correspondence (hard copy mail and emails) received by internal and external customers and perform an initial review of the item to determine proper next steps for resolution
Distribution of customer requests to appropriate internal business units for handling and resolution
Completes a full review of Loan Admin Support requests received to determine the validity of the requests and if proper authorizations are included prior to handling
Identifies and sets up Loan Admin Support requests within our workflow system for incoming customer complaints and disputes
Responsible for rejecting requests that do not meet submission requirements within Carrington policies, state and/or federal guidelines
Processes incoming and returned hard copy mail daily
Performs other duties or special projects as assigned
Qualification
Required
Knowledge of Microsoft Office Suite required
Outstanding attention to detail and strong organizational skills
Ability to interact with senior management
Ability to organize and prioritize own work schedule on short-term basis
Strong math skills, balance and check results for accuracy
Ability to compose letters
Ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, audibly, and quickly
High school diploma or GED required
One (1) to three (3) years' administrative experience in a professional environment
Preferred
Knowledge of relevant industry-specific software packages preferred
One (1) to three (3) years' administrative experience in the financial services industry preferred
Benefits
Comprehensive healthcare plans for you and your family.
Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
Customized training programs to help you advance your career.
Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
Educational Reimbursement.
Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates.
Company
Carrington Holding Company, LLC
Carrington Holding Company, LLC is a financial service provider for mortgages, asset management, real estate.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Aman Marwah, MBA
Division Chief Financial Officer
Melissa Witte
VP ESCROW ADMINISTRATION
Recent News
2025-11-04
2025-11-01
2024-04-26
Company data provided by crunchbase