PNC · 3 weeks ago
Operations Analyst - Retail Bank Operations
Pittsburgh, PA
Full-time
Onsite
Entry Level
1+ years expPNC is a leading financial services company, and they are seeking an Operations Analyst to join their Retail Bank Operations team. The role involves managing cash needs, protecting the bank from fraud, and improving processes. The analyst will execute transactions, ensure compliance, and assist in training new hires.
BankingFinanceFinancial Services
No H1B
Responsibilities
Works independently at times and with team members for performing daily duties
Works cooperatively with team and other service partners
Ability to multi-task, adapt to a fast paced environment and prioritize duties
Detail oriented
Communicate effectively with service partners bank wide
Can follow direction and assist others in achieving results
Process Bulk Print requests
Prepare and mail documents to bank clients for various service partners
Process debits/credits in a teller like setting
Executes routine transactions/processes of varying risk and financial value utilizing standard policies and procedures
Identifies and escalates exceptions
Partners internally with service partners to route calls, documents or other action items to complete transactions
May interact with external customers to complete transactions
Ensures the appropriate materials and documentation are available to complete transactions
Confirms equipment is operational, if applicable
Provides responses and documentation to inquiries and ad hoc requests for a specialized product or function
Provides feedback on workflow and work received
May participate in process improvement projects
May assist in training and onboarding of new hires
Reviews transactions, related documents and verifies work processes to ensure accuracy and conformance to established service levels and applicable policies and procedures
May participate in risk mitigation activities and view reports to identify exceptions, monitor quality and ensure compliance
Qualification
Required
Works independently at times and with team members for performing daily duties
Works cooperatively with team and other service partners
Ability to multi-task, adapt to a fast paced environment and prioritize duties
Detail oriented
Communicate effectively with service partners bank wide
Can follow direction and assist others in achieving results
Process Bulk Print requests
Prepare and mail documents to bank clients for various service partners
Process debits/credits in a teller like setting
Executes routine transactions/processes of varying risk and financial value utilizing standard policies and procedures
Identifies and escalates exceptions
Partners internally with service partners to route calls, documents or other action items to complete transactions
Ensures the appropriate materials and documentation are available to complete transactions
Confirms equipment is operational, if applicable
Provides responses and documentation to inquiries and ad hoc requests for a specialized product or function
Provides feedback on workflow and work received
May participate in process improvement projects
May assist in training and onboarding of new hires
Reviews transactions, related documents and verifies work processes to ensure accuracy and conformance to established service levels and applicable policies and procedures
May participate in risk mitigation activities and view reports to identify exceptions, monitor quality and ensure compliance
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework
Preferred
Accountability
Customer Solutions
Ensure Compliance
Personal Initiative
Process Improvements
Results-Oriented
Risk Mitigation Strategies
Standard Operating Procedure (SOP)
Accuracy and Attention to Detail
Effective Communications
Managing Multiple Priorities
Operational Functions
Problem Management Process
Process Management
Products and Services
Standard Operating Procedures
Benefits
Medical/prescription drug coverage (with a Health Savings Account feature)
Dental and vision options
Employee and spouse/child life insurance
Short and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
A robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 to 25 vacation days each year, depending on career level; and years of service
Company
PNC
PNC is a financial service company providing bank deposits products and services to its community.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1975-11-17IPO
Leadership Team
Keith Hayes
SVP, PNC Aviation Finance
M
Michael Gaber
Senior Vice President - Originations
Recent News
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