Apply on Employer Site

NorthBay Health · 3 weeks ago

Systems Engineer II Telecom

4500 Business Center Drive, Fairfield, CA, 94534, US

Full-time

Onsite

Mid Level

NorthBay Health is seeking a Systems Engineer II for their Telecom department, responsible for managing and maintaining systems in a high availability environment. The role involves providing advanced support for distributed IP telecommunication infrastructure and collaborating with various organizational staff to ensure optimal performance and reliability of telecommunications systems.

Health CareHospitalMedical

H1B Sponsor Likely

Responsibilities

Performs daily system administration of all supported IP Telephony systems including security administration, patching, capacity planning, resource monitoring, performance analysis & tuning and other standard operations required for optimum performance, availability and general system health

Maintains the organization’s Call Routing Dial Plan

Installs new systems and performs upgrades to existing applications, while maintaining current operating system releases and patches in coordination with application, operations personnel and vendor recommendations

Provides technical support and training for customers and co-workers to meet department and corporate goals

Plans, maintains and follows recovery procedures as warranted including disaster recovery planning and testing

Maintains systems at optimum performance capabilities ensuring maximum availability based on operating conditions

Executes complex technical projects including system selections, implementations, upgrades and process improvements

Functions as escalated support for IP Telephony and associated technical issues, collaborating with other members of the Technical organization and outside resources as required to resolve very complex problems

Plans for and coordinates installation and abatement of physical infrastructure (UC/Data) cabling to meet organizational needs and as requested

Periodically reviews telecommunications related cable plant and maintains relevant current documentation of UC systems (e.g. capacity, utilization, trunk assignment, etc.)

Performs analysis of reported operational problems reported by customers and develops reasonable, cost-effective technology-based solutions to address or improve reported problems

Performs capacity planning, performance analysis and tuning, user and security administration of assigned IT and communications systems

Plan and coordinate office moves, adds and changes of voice and data equipment with interdepartmental staff, IT staff and vendors

Administers the Cisco UC IP Communications application/server suite

Performs user account maintenance, IP voice device build, maintenance and troubleshooting

Installs and cross connects analog twisted pair-based telephone lines as needed to support legacy and specialized applications

Is familiar with and can perform standard terminations of appropriate cabling in type66/110 blocks, RJ11/45 jacks, modular keystone jacks and other associated communications products

Ensures a team approach to all aspects of responsibilities including change management, problem resolution and standards development and planning

Collaborates with all team members to develop solutions and processes to address current operational issues as well as future technology requirements

Collaborate with team members and provide support to ensure backup personnel have adequate training and access

Maintain SLAs for all assigned organizational applications/products

Maintains all related support documentation including industry best practice standard documentation such as configuration documentation, IP Telephony system schematics, implementation plans and instructional material

Reviews problem trends and performs necessary analysis to identify short- and long-term solutions to prevent recurring problems

Conducts root cause analysis for IPT infrastructure-related incidents, & demonstrates expertise in problem solving, working with other members of IT and supported business partners

Monitors and regularly reports to IP Telephony team and leadership on assigned system performance

Develops performance monitoring, general system administration and troubleshooting checklists tools for Level 1 and 2 support personnel to continually expand their knowledge base and capabilities

Develops, documents, executes and maintains policies and procedures appropriate to ensure system and organizational goals including regulatory and contract compliance

Designs high availability and DR infrastructure in conjunction with other IT Staff, to meet availability requirements defined by business units

Recommends changes to resource utilization to improve & optimize efficiency, & identifies cost-effective opportunities for technology refresh

Manages software subscriptions for assigned systems and reports on current and projected costs

Creates and implement project plans, ensure adherence to project timelines, perform project risk assessment and develop contingency risk plans

Performs troubleshooting on corporate owned cellular devices (Android/iOS), pagers, IP voice end user devices and other devices as adopted by the organization

Acts as a technology owner for assigned infrastructure systems

Performs other duties as assigned

Qualification

Cisco voice systemsIP Telephony systemsDisaster recovery planningSystem administrationPerformance analysisCapacity planningTechnical supportCollaborationProblem solvingDocumentation

Required

Experience in designing and supporting Cisco voice systems

Understanding of underlying infrastructure components and their configuration

Ability to perform daily system administration of all supported IP Telephony systems

Experience with security administration, patching, capacity planning, resource monitoring, performance analysis & tuning

Ability to maintain the organization's Call Routing Dial Plan

Experience in installing new systems and performing upgrades to existing applications

Ability to provide technical support and training for customers and co-workers

Experience in planning, maintaining and following recovery procedures including disaster recovery planning and testing

Ability to execute complex technical projects including system selections, implementations, upgrades and process improvements

Experience in collaborating with other members of the Technical organization and outside resources to resolve complex problems

Ability to plan for and coordinate installation and abatement of physical infrastructure cabling

Experience in reviewing telecommunications related cable plant and maintaining relevant current documentation

Ability to perform analysis of reported operational problems and develop technology-based solutions

Experience in capacity planning, performance analysis and tuning, user and security administration of assigned IT and communications systems

Ability to plan and coordinate office moves, adds and changes of voice and data equipment

Experience in administering the Cisco UC IP Communications application/server suite

Ability to perform user account maintenance, IP voice device build, maintenance and troubleshooting

Familiarity with standard terminations of appropriate cabling in type66/110 blocks, RJ11/45 jacks, modular keystone jacks

Ability to ensure a team approach to responsibilities including change management, problem resolution and standards development

Experience in collaborating with team members to develop solutions and processes

Ability to maintain SLAs for all assigned organizational applications/products

Experience in maintaining all related support documentation including configuration documentation and implementation plans

Ability to review problem trends and perform necessary analysis

Experience in conducting root cause analysis for IPT infrastructure-related incidents

Ability to monitor and regularly report on assigned system performance

Experience in developing performance monitoring, general system administration and troubleshooting checklists

Ability to develop, document, execute and maintain policies and procedures

Experience in designing high availability and DR infrastructure

Ability to recommend changes to resource utilization to improve efficiency

Experience in managing software subscriptions for assigned systems

Ability to create and implement project plans and perform project risk assessment

Experience in troubleshooting corporate owned cellular devices, pagers, IP voice end user devices

Ability to act as a technology owner for assigned infrastructure systems

Company

NorthBay Health

NorthBay Health is a locally based, nonprofit health care organization serving Solano County since 1960.

Founded in 1956

Fairfield, Connecticut, USA

1001-5000 employees

https://www.northbay.org/

H1B Sponsorship

NorthBay Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2022 (1)