Continuant · 2 months ago
Sr. Named Account Manager
Fife, WA, USA
Full-time
Onsite
Mid, Senior Level
3+ years expContinuant is seeking a Sr. Named Account Manager to join their elite team. This role involves managing nationwide enterprise-level accounts, focusing on customer service, relationship building, and revenue generation through uncovering new business opportunities.
Telecommunications
Responsibilities
Grow and maintain your existing base by delivering superior customer service through the lifecycle of the account
Demonstrate a high level of Business-to-Business communication skills. Demonstrate ability to identify and establish relationships with decision makers and have a clear understanding of customer business and company objectives
Ability to conduct proactive account review calls and visits for each customer with the intent of cultivating and growing relationships
Define short and long-term Technology Roadmap of all existing customers with the intent to uncover opportunities, provide business solutions and ensure customer retention
Contract negotiations and successful execution of contract renewals
Continually review each account relative to the customer needs; Inform customers of product enhancements, announcements, as well as new product developments and services
Proactively identify accounts where red flags may be present, which may result in revenue loss, to formulate a plan of action to retain customer and protect revenue
Serve as the interface between customers and other departments to ensure projects are completed timely
Visibility requires maintaining a professional appearance and positive company image
Qualification
Required
Bachelor's degree in Business or Marketing or a related field, or the equivalent in training and experience
3-5 years of Sr. Account Management experience within the enterprise communications industry
Working knowledge of Unified Communications, cloud solutions, VoIP, and PBX systems
Experience which demonstrates the ability to lead meetings with C and D level executives
Ability to delegate tasks and lead a team effectively
Experience which demonstrates strong analytical, problem solving, prioritization and strategic planning skills
Innovative verbal and written communication skills which demonstrate techniques in conflict resolution, customer service and sales skills
Exceptional skills in multi-tasking, accuracy, customer service, decision making, organization and communication
Advanced Skills in MS Application, research and presentation programs
Ability to travel to customer sites (less than 10% travel)
Valid state driver's license, insurance, and vehicle
Company
Continuant
Continuant is a Managed Services Provider & Systems Integrator that offers cloud collaboration solutions, voice systems, and AV.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Scott Graham
CTO
Aldo Febro, PhD
Chief information Security & Privacy Officer
Recent News
thefastmode.com
2022-03-30
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