Baylor Scott & White Health ยท 1 week ago
Coordinator Customer Service - CBS
Dallas, TX
Full-time
Onsite
Mid Level
4+ years expBaylor Scott & White Health is seeking a Coordinator Customer Service for their Centralized Business Services. This role acts as a liaison between Customer Service Specialists and the Supervisor, monitoring call volumes, productivity, and quality while providing support and training to team members.
FitnessHealth CareMedicalSports
Responsibilities
Builds sustainable relationships and trust with Customer Service Specialists CBS and patients through open and interactive communication
Provides support and training for less experienced team members
Provides accurate, valid, and complete follow through on escalations
Monitors call dashboard ensuring adequate coverage and correct procedures are followed
Reviews weekly statistical performance reports
Assesses performance for team and individuals and identify improvement opportunities and proactively works with Supervisor to improve performance
Effectively communicates expectations and results to staff, reviewing areas of success as well as any opportunities for improvement as needed
Performs quality reviews (QR) for the staff and ensures consistency and fairness when doing so
Qualification
Required
H.S. Diploma/GED Equivalent
4 Years of Experience
Benefits
Immediate eligibility for health and welfare benefits
401(k) savings plan with dollar-for-dollar match up to 5%
Tuition Reimbursement
PTO accrual beginning Day 1
Company
Baylor Scott & White Health
Baylor Scott & White Health is a non-profit health care system that research about the outpatient, and emergency treatment services.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
J
Jennifer Mitzner
Executive Vice President & CFO
Recent News
2025-12-09
Company data provided by crunchbase