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American Savings Bank · 20 hours ago

Digital Records Specialist I

Honolulu, HI

Full-time

Onsite

New Grad, Entry Level

American Savings Bank is seeking a Digital Records Specialist I to safely handle customer documents and ensure important records are retained and available when needed. The role involves using an enterprise content management system to scan, index, and archive documents while promoting awareness of records strategy across the organization.

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Responsibilities

Safely handles customer documents, ensuring important records are retained and available when needed

Uses the enterprise content management system (ECM) on a daily basis to scan, index, and archive new documents

Understands the records retention strategy and how to transform physical documents to digital records

Prepares, maintains, and monitors accurate filing and retention of documents by the given SLA’s

Understands and follows document retention policies and destruction schedules to ensure compliance with applicable laws and regulations

Promotes awareness, understanding and adoption of the records strategy through collaboration with business units across the organization

Analyzes and reviews existing processes and procedures and makes recommendations for process improvement

Collaborates with teammates by responding to requests promptly, asking thoughtful questions and providing constructive feedback

Performs work at the assigned work location

Qualification

Analytical skillsCustomer ServiceCommunication skillsOrganization skillsProblem resolutionProactive attitudeAttention to detailIndependent work

Required

Excellent analytical and critical thinking skills to make sound decisions and provide problem resolution

Able to use data to answer business questions and communicate through reporting

Excellent verbal, written and interpersonal skills

Ability to provide excellent customer service internally and externally

Must be able to keep sensitive customer and bank information confidential and secure

Excellent organization skills and attention to detail

Able to organize and effectively manage workload through prioritization

Demonstrated ability to work independently, effectively and efficiently to prioritize shifting deadlines in a fast paced and high-volume production work environment

Possesses a proactive and professional work attitude