Aparium Hotel Group · 1 month ago
Host, Full-Time
Tampa, FL
Full-time
Onsite
Entry Level
1+ years expAparium Hotel Group is a unique hotel brand that values People, Place, and Character. They are seeking a Host to provide exceptional guest experiences by managing reservations, greeting guests, and ensuring a welcoming environment in the restaurant.
HospitalityTravel
Responsibilities
Uphold and model the company’s principles of People, Place and Character, driving collaboration, intuition and translocal hospitality
Assist in all aspects of a guest’s experience from beginning to end by extending a friendly greeting in an inviting environment, ensuring proper set-up the host stand, reviewing reservations and making recommendations as to the setup of the room; executing on requests in a friendly and timely manner, ensuring satisfaction throughout and adjusting as necessary
Participate in daily line ups and quarterly all staff meetings to further develop ideas and objectives with the service team while simultaneously providing constructive feedback and strategizing to overcome and correct any previously missed opportunities
Work in an organized and clean fashion by opening the restaurant for business at the prescribed time, assigning seating, following service standards, and maintaining a station chart and cover count
Inspect the cleanliness of each section of the dining room and the private dining rooms and make necessary improvements as well as check each table prior to opening to ensure its properly set
Pick up the daily menus and insert them properly in their covers; and inspect every menu and list to ensure their condition and appearance
Develop a complete working knowledge of the menus, menu ingredients and what is unavailable for the day
Know the server stations, their daily assignments, their personal timing patterns, and their maximum workload capacity, and of course balance and close shift properly
Answer telephones according to hotel standard and take reservations or provide information regarding the restaurant or any other hotel service
Carry trays, bus, and reset tables with linen, china, glass and silver as needed; complete side work assigned by manager
Observe conditions of all physical facilities and relay any challenges to the food and beverage leadership team to make corrections and improvements as needed
Communicate effectively with the F&B and Culinary teams to ensure all guests get their food as ordered in timely fashion
Assist in other areas of the F&B Department as needed, including but not limited to, Banquets, Bar, Café, In-Room Dining, Pool, and Restaurants
Qualification
Required
Passion for the People, Place and Culture of our community, love of Restaurants and Guest Service also required
Minimum of one (1) year experience as a Host in either a free-standing or hotel restaurant
Experience with taking, making, and executing reservations in a reservation platform
Basic computing skills in Word, Excel, and Outlook
TiPS Alcohol service certification and SafeStaff Certificate of Completion, or ability to obtain such within 30 days of hire
Must meet local age requirements in order to serve alcohol
Available to work a flexible schedule to include nights, weekends and holidays
Fluency in English both verbally and non-verbally
Continuous standing and walking and negotiating wet tile floor and steps
Standing and walking is continuous for 4-5 hours at a time
Lifting and carrying 30 lb. tray, crate or box is occasional
Negotiating varied floor surfaces is continuous
Carrying over shoulder is occasional
Hand and elbow movements for polishing glassware, silver, setting up tables, shacking, pouring and mixing drinks
Excellent sight and balance needed for negotiating varied floor surfaces
Handling lighted candles, and handling hot fluids (coffee and tea)
Must be able to work in extreme temperatures like freezers (-10°F) and kitchens (+110°F)
Benefits
Paid time off including vacation to use when you choose
Free parking in Ybor!!!
Free shift-meal prepared by our in-house culinary experts
Up to 50% off food when you dine at the restaurant as a guest
Greatly discounted room rates for your out-of-town guests
Company
Aparium Hotel Group
Aparium Hotel Group is a hospitality company offering Hotel Development services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Mario M. Tricoci
Chief Executive Officer / Founder
Timothy Ryan
Chief Operating Officer
Recent News
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