Genesys · 1 day ago
Sr. Partner Insights Manager
California, United States
Full-time
Hybrid
Senior Level, Lead/Staff
$125K/yr - $233K/yr
10+ years expGenesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. The Sr. Partner Insights Manager will lead insights, analytics, and operational excellence across the Partner Organization, optimizing partner performance and ensuring scalability within the SaaS CCaaS business.
Artificial Intelligence (AI)Cloud ComputingSaaSSoftware
Responsibilities
Develop and execute Partner program reporting and analytics to measure partner program performance against stated objectives, including regular reporting to Partner Program and Field leadership
Track and report on Global and Regional partner performance, KPIs, and scorecards to track sales, revenue contribution, pipeline health, and customer adoption
Perform ad hoc analysis that will require capability to develop Salesforce
Review, update, and monitor externally facing partner dashboards within the partner portal to ensure that partners have all relevant details to achieve and monitor their performance
Partner with Finance, Revenue Intelligence, IT and Operations teams to ensure data integrity, governance, and alignment across systems
Deliver insights and recommendations that inform Partner strategy, program design, and market expansion
Manage the operational framework for Partner programs, including segmentation, enablement tracking, and incentive structures
Oversee rebate accruals and payments, ensuring accurate calculation, tracking, and timely disbursement in alignment with Partner agreements and performance metrics
Collaborate with Finance to forecast rebate liabilities and ensure financial accuracy in accruals and reporting
Develop visibility into how partners use and utilize rebates / credits to provide leadership with understanding of the rebate / credit value to partners
Evaluate program effectiveness and propose data-driven improvements to maximize partner engagement and ROI
Lead cross-functional execution of program launches, communications, and quarterly partner performance reviews
Serve as the strategic link between Partner, Sales, IT, Operations and Revenue Intelligence teams to align on metrics, reporting standards, and Partner success criteria
Present actionable insights and program performance summaries to executive stakeholders
Lead and manage cross-functional, ad-hoc initiatives and special projects that support evolving Partner and business priorities while ensuring effective communication of progress across teams
Apply project management with best practices to scope, plan, and execute high-impact initiatives such as program pilots, operational improvements, or data optimization efforts
Provide project tracking, stakeholder updates, and post-launch evaluations to ensure business outcomes are achieved
Qualification
Required
10+ years of experience in data analytics, partner operations, or program management within a SaaS or technology environment
Strong understanding of partner ecosystems, rebate/incentive programs, and GTM models in B2B or CCaaS
Proficiency in Excel, SFDC, Tableau, and strong data analysis skills
Proven experience managing rebate accruals, payment validation, and financial reconciliation
Strong analytical, organizational, and communication skills with a focus on driving actionable outcomes
Bachelor's degree in Data Analytics, Finance, Business Administration, or related field (MBA or Master's preferred)
Preferred
Experience designing and managing rebate and incentive frameworks in SaaS or channel-led environments
Ability to bridge financial analytics with partner performance insights
Executive presence and strong storytelling abilities for senior-level reporting
Strategic thinker with an operational mindset and commitment to process excellence
Benefits
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Company
Genesys
Genesys enables organizations to orchestrate the best AI-powered experiences to drive customer loyalty and growth.
5001-10000 employees
H1B Sponsorship
Genesys has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2021 (2)
Funding
Current Stage
Late StageTotal Funding
$2.98BKey Investors
Salesforce VenturesPermira
2025-07-31Corporate Round· $1.5B
2021-12-06Private Equity· $580M
2016-07-22Private Equity· $900M
Leadership Team
Tony Bates
Chairman and CEO
Brian Swartz
Chief Financial Officer
Recent News
2025-12-30
2025-12-27
2025-12-26
Company data provided by crunchbase