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Heritage Federal Credit Union · 1 month ago

Digital Banking Specialist

Newburgh, IN

Full-time

Onsite

New Grad, Entry Level

Heritage Federal Credit Union is a full-service financial institution dedicated to serving its members and the community. They are seeking a Digital Banking Specialist to assist members and staff with digital banking inquiries and ensure the proper functionality of digital banking services.

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Responsibilities

Ensures member and staff inquiries are resolved accurately and promptly, using appropriate escalation to Digital Banking Specialist II, III, or management when necessary

Verify that digital banking, bill payment, and ATM systems and terminals are functioning according to company standards, and promptly notify management of any connectivity issues

Read and reply to digital banking secure messages in a timely and accurate manner

Assist members with unlocking Digital Banking accounts

Create tickets/troubleshooting as needed for the Digital Banking Platform

Process incoming and outgoing wire transfers in accordance with assigned limits and within HFCU policies and procedures. Report suspicious wire activity to management

Perform ATM dispute processing in accordance with regulations and HFCU policies and procedures

Perform all other digital banking duties as assigned by management