Signature Aviation · 3 weeks ago
Senior ServiceNow Administrator
Orlando, FL
Full-time
Onsite
Senior Level
7+ years expSignature Aviation is seeking a dynamic and highly skilled Senior ServiceNow Administrator to manage and enhance our enterprise ServiceNow platform. This role ensures the platform remains modern, secure, scalable, and fully optimized to support IT Service Management (ITSM) and broader organizational needs.
Airlines/Aviation
Responsibilities
Administer core ServiceNow functions, including users, groups, roles, ACLs, and overall platform governance
Configure and maintain key ITSM modules (Incident, Problem, Change, Request, CMDB, Knowledge, Asset, Service Catalog)
Design and implement business rules, client scripts, UI policies, Flow Designer workflows, and automation to streamline processes
Develop and enhance service catalogs, request workflows, and approval processes
Create dashboards, reports, and performance analytics to provide actionable insights
Maintain an accurate and complete CMDB aligned with IT operations
Monitor platform usage and performance, recommending enhancements to improve efficiency and user satisfaction
Stay current on ServiceNow releases and evaluate new capabilities for adoption
Apply best practices for administration, performance tuning, and data integrity
Monitor platform health, troubleshoot issues, and ensure high availability
Perform upgrades, patches, instance cloning, health checks, and maintenance to ensure platform stability and security
Provide Tier 2/3 support for complex ServiceNow incidents
Maintain detailed platform documentation, configuration standards, and system operating procedures
Lead the implementation of new features and modules, ensuring alignment with business processes
Customize forms, fields, and interfaces to enhance usability and operational efficiency
Lead and contribute to ServiceNow development efforts, including custom applications, JavaScript/Glide scripting, and platform automation
Design and support integrations with enterprise systems using REST/SOAP APIs, MID Server, LDAP, SSO, and Active Directory
Manage the ServiceNow release cycle, coordinating testing, validation, and rollout of new functionality
Identify opportunities for automation, process improvement, and platform optimization
Troubleshoot complex technical issues and maintain accurate configuration and change documentation
Partner with development, IT operations, security, and application teams to ensure seamless integrations and end-to-end platform performance
Provide mentorship to junior administrators and IT staff
Deliver user training, documentation, and support to promote effective platform adoption
Collaborate with vendors and ServiceNow partners on complex initiatives or escalated issues
Step in as a hands-on technical lead during critical projects or issue resolution
Maintain governance frameworks to ensure adherence to ITIL/ITSM best practices and security standards
Conduct risk assessments, system audits, and compliance reviews
Enforce identity/access management and CMDB accuracy through RBAC and data integrity standards
Maintain thorough change management documentation and ensure transparency across all platform modifications
Develop and maintain end-user documentation, knowledge articles, and training materials
Provide training and guidance to stakeholders, serving as a key ServiceNow SME
Drive continuous improvement in support models and service delivery through enhanced use of ServiceNow functionality
Qualification
Required
Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience)
7+ years of hands-on experience as a ServiceNow Administrator and/or Developer, with a proven track record in configuring and developing on the ServiceNow platform
Strong knowledge of ServiceNow modules, architecture, scripting (JavaScript, Glide API), Flow Designer, and integrations (REST/SOAP APIs, LDAP, SSO, Active Directory)
Experience supporting ITIL-based ITSM processes and managing CMDB, asset management, or service catalogs
Exceptional analytical, troubleshooting, and problem-solving skills
Strong communication skills with the ability to translate technical concepts for non-technical audiences
Collaborative mindset with the ability to partner across IT and business functions
High attention to detail, strong documentation discipline, and excellent organizational skills
Proven ability to manage multiple priorities in a fast-paced environment
Demonstrated ability to deliver secure, reliable, and high-performing ServiceNow enhancements and integrations
Solution-oriented mindset with a focus on continuous improvement and automation
Preferred
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)
ServiceNow Certified Implementation Specialist – IT Service Management (ITSM)
ServiceNow Certified Implementation Specialist – IT Operations Management (ITOM)
ServiceNow Certified Implementation Specialist – Discovery & Service Mapping
Familiarity with performance analytics, reporting, dashboards, and advanced modules like ITOM or SAM
Benefits
Medical/prescription drug, dental, and vision Insurance
Health Savings Account
Flexible Spending Accounts
Life Insurance
Disability Insurance
401(k)
Critical Illness, Hospital Indemnity and Accident Insurance
Identity Theft and Legal Services
Paid time off
Paid Maternity Leave
Tuition reimbursement
Training and Development
Employee Assistance Program (EAP) & Perks
Company
Signature Aviation
Signature Aviation is the world’s preeminent aviation hospitality company, offering exceptional experiences and essential support services to business and private aviation guests.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Tony Lefebvre
Chief Executive Officer
Michael Eshoo
Chief Financial Officer
Company data provided by crunchbase