Oracle · 2 hours ago
DRC Customer Success Intern - OVIP
United States
Internship
Remote
Intern
$19.62/hr - $38.32/hrOracle is a world leader in cloud solutions, dedicated to empowering veterans and military spouses through their internship program. The DRC Customer Success Intern will act as a customer liaison, handling support renewals and ensuring customer satisfaction while gaining valuable experience in a corporate environment.
Data GovernanceData ManagementEnterprise SoftwareInformation TechnologySaaSSoftware
Responsibilities
Answering inbound customer service 0800 line calls and emails
Drives automation through the Oracle store
Contact customers as required to ensure PO’s are issued prior to expiration, prioritizing communications based on dollar amount and customer need
Educates customers on business practices and any associated contractual implications
Ensures customer awareness and understanding of applicable elements of the Support Portfolio
Manages exceptions for customers with issues that may delay or inhibit renewals
Perform contract maintenance as requested by Customers such as contact changes, address/site updates
Accurately forecasts business
Work as a team sharing the workload across the org, regardless of account assignment or comp plan
Continual building/refining customer service skills and knowledge
Qualification
Required
Excellent customer service skills answering phones and emails
Strong attention to detail, organizational skills, and analytical skills
Ability to gain acceptance of others in complicated situations
Strong problem-solving skills
Demonstrated leadership skills
Must be able to work as a full time employee
Job requires to be located in the Colorado Springs area
Microsoft Office experience is required
Must be able to take incoming calls, make outgoing calls, send and reply to emails
Must have stable internet or have the ability to work from the office
Demonstrated ability to learn new and often sophisticated business systems quickly and effectively
Ability to effectively navigate Oracle and maximize appropriate resources at appropriate times
Comprehension of the Oracle sales process/cycle and Business Practice policies
Demonstrated proficiency with e-mail, Word, Excel, Internet and sales systems
Understands business use of Oracle products, services and future directions
Knowledge of Oracle applications a plus
Excellent communication and customer service skills
Takes initiative and uses all available resources
Excellent research and problem solving skills
Effectively manages time and priorities to meet service levels
Self-motivated, focused, and driven to achieve goals
Exercises judgment, initiative, and discretion when providing solutions to customers
Able to apply knowledge and make decisions with minimal direction from management
Projects a positive, and professional image
Demonstrated ability to meet target dates
Demonstrated ability to suggest and implement continual improvements
Demonstrated ability to work in collaboration with others to achieve goals
Demonstrated ability to learn new concepts quickly and translate them to their job
Independent and resourceful
Can handle multiple tasks effectively and can prioritize work to meet aggressive goals
Preferred
US Veteran transitioning from active service or Military Spouse new to corporate experience preferred
2 years proven experience and or BA/BS degree preferred
Benefits
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
Company
Oracle
Oracle is an integrated cloud application and platform services that sells a range of enterprise information technology solutions.
Founded in 1977
10001+ employees
H1B Sponsorship
Oracle has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1271)
2024 (846)
2023 (995)
2022 (1192)
2021 (985)
2020 (755)
Funding
Current Stage
Public CompanyTotal Funding
$25.75BKey Investors
Sequoia Capital
2025-09-24Post Ipo Debt· $18B
2025-02-03Post Ipo Debt· $7.75B
1986-03-12IPO
Leadership Team
Esteban Rubens
Healthcare Field CTO
G
Gerard Warrens
Field CTO, Business Strategy and Transformative Technologies
Recent News
The Motley Fool
2026-01-01
2025-12-31
2025-12-30
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