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Hermès · 1 week ago

Floor Director, Miami

Miami, FL

Full-time

Onsite

Mid, Senior Level

$99K/yr - $117K/yr

3+ years exp

Hermès is a luxury brand known for its artisan business model and commitment to quality. The Floor Director will oversee the sales team, manage merchandising, and ensure exceptional client service while meeting sales goals and maintaining visual standards.

Consumer GoodsFashionHome DecorJewelryLifestyleManufacturing

Responsibilities

Day to day supervision, coaching, mentoring, and training of selling team, leading by example and ensuring excellent client service

Manage Métier merchandising for floor of responsibility

Identify and address daily stock needs by floor, communicating timely with Managing Director, Operations Management team and Merchant team about opportunities, needs, and issues

Fully responsible for bi-annual attendance and preparation for buy for corresponding areas of responsibility

Ensures visual standards are met

Monthly identification of a key Métier focus or a Standard of Service to focus on

Build contests, measurable selling campaigns or the like to bring about incremental improvement in business

Consistent communication with Managing Director and store management team

Weekly reporting and presenting business updates at Leadership meeting including sales to plan by total group and floor responsibility, team highlights, issues, etc

Able to conduct full analysis of business issues and opportunities effecting decided strategies onto the floors and with the teams

Coach staff for improved performance

Analyze productivity by Sales Associate and conduct Monthly Individual Productivity meetings coaching and setting goals for increased performance

Detailed client opportunities, selling by Métier performance, standards of service and goals should all be addressed on a monthly basis

Writes and delivers annual performance appraisals

Addresses all performance issues in a timely manner

Responsible for timely preparation of inventories and cycle counts, including partnering with Operations Director in the reconciliation of discrepancies

Qualification

Store Management ExperienceBuying ExperienceTeam LeadershipP&L ResponsibilitySales AnalysisVisual MerchandisingEffective CommunicationCoaching SkillsClient ServicesFrenchTime ManagementConflict ResolutionCreativity

Required

Minimum 3 years prior Store Management experience, or flagship Assistant Store Manager Experience

Previous buying experience relative to Floor responsibility

Individual Management of multi person teams

Prior reporting functions to Executive management and Merchant levels

Bachelor's Degree preferred

Managing people and projects, a good team leader, and motivational mentor

Creativity within effective business management and growth

Detailed, diligent, thorough, reliable, effective time management skills are KEY to this position

Effective decision making skills

Proficient at presentations, store meetings, Commercial Director and Executive visits

Working knowledge of Excel, Lotus Notes, Microsoft Office, Powerpoint (preferred)

Comfortable with calculations and formulas

Need to be a critical and creative thinker

Even tempered and ability to continuously multi-task

Managing stress and coaching through conflict when needed

Resolution on store issues by floor, and in total when manager on duty

Experience working with public and independently satisfy client requests

Prioritize tasks and communicate time sensitive information to appropriate parties

Keen eye to product and future trends needed for buying responsibility

Must be extremely professional and able to interact with all levels of management and the public

Knowledge of French language helpful

Travel required, 3-5 weeks annually to Paris

Client Services, Policy interpretation, Recommendation for hiring and promotion, Buying decisions, Merchandising efforts, etc

Preferred

Bachelor's Degree preferred

Working knowledge of Excel, Lotus Notes, Microsoft Office, Powerpoint (preferred)

Knowledge of French language helpful

Benefits

Commission and bonus incentives based on sales performance

Medical, Dental, Vision

Life Insurance and Disability

Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time)

Paid Parental leave and transition time

401(k) and Roth Retirement plan with company matching and profit sharing

Various voluntary benefits such as flexible spending accounts, fitness reimbursement, voluntary life insurance

Product discount and EAP resources

Access to Calm App, Health Advocate, Family Building Support and more!

Company

Hermès

Glassdoor4.0

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs more than 16,600 people worldwide.

Founded in 1837

Saint-honoré, Rhone-Alpes, FRA

10001+ employees