Production Customer Service - CSRII jobs in United States
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Thermo Fisher Scientific · 1 day ago

Production Customer Service - CSRII

positionGeorgia, United States
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

Thermo Fisher Scientific is a company focused on assisting customers in finding cures for cancer and ensuring food safety. The Production Customer Service Representative will provide outstanding service to customers and internal clients, ensuring timely delivery and accurate shipments while collaborating with various internal departments.

BioinformaticsBiotechnologyCloud Data ServicesConsultingHealth CareLife ScienceManagement Information SystemsOffice SuppliesPrecision Medicine
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H1B Sponsor Likelynote

Responsibilities

Engage multiple internal departments such as Third-Party Purchasing, Operations, Logistics, and Production Products and Services to ensure timely and accurate shipment of products and issue resolution
Adhere to schedule and maintain reliable and punctual attendance, meet or exceed efficiency and quality standards defined in annual goals, and complete all other duties as assigned
Stay informed of and follow new processes, system changes, procedural updates, and initiatives within the company. Use PPI Process improvement tools to identify, own and implement customer service related process improvements
Support the Production Operations team in the execution of orders to meet production customer requirements (Delivery, Deduct & Hold, Quality Documentation, etc.)

Qualification

Customer service experienceProblem solving skillsAttention to detailProcess improvementCollaboration skills

Required

Possess excellent problem solving skills to take the appropriate course of action and provide a solution to the customers
Possess an exceptional attention to detail and be able to identify gaps in procedures
Collaborate with the management team to improve existing processes
High school diploma or equivalent required

Preferred

Confirmed experience in a Fisher Scientific call center
VAS team experience
Deduct & Hold experience

Company

Thermo Fisher Scientific

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Thermo Fisher Scientific is a biotechnology and laboratory equipment company that provides a wide range of scientific products and services.
dateFounded in 1956
location
Waltham, Massachusetts, USA
people-size10001+ employees
web-link
https://www.thermofisher.com

H1B Sponsorship

Thermo Fisher Scientific has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (272)
2024 (224)
2023 (233)
2022 (342)
2021 (315)
2020 (227)

Funding

Current Stage
Public Company
Total Funding
$15.97B
Key Investors
National Grid
2025-11-24Post Ipo Debt· $2.42B
2025-09-30Post Ipo Debt· $2.5B
2023-08-07Post Ipo Debt· $2.95B

Leadership Team

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Stephen Williamson
Senior Vice President and Chief Financial Officer
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Daniella Cramp
Senior Vice President and President, Bioproduction Group
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