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Dole Food Company · 3 weeks ago

Sr. Business Systems Analyst

Charlotte, NC

Full-time

Onsite

Senior Level

5+ years exp

Dole Fresh Fruit Company is seeking a dynamic Senior Business Systems Analyst (BSA) to play a critical role in aligning technology solutions with business objectives across their enterprise systems. This role serves as a strategic liaison between IT and business stakeholders to analyze and improve processes, define requirements, and guide system implementations.

Food Processing

Responsibilities

Serve as the primary liaison between business units and IT to understand processes, gather requirements, and recommend solutions

Lead end-to-end business process reviews to identify gaps, inefficiencies, and opportunities for automation or optimization

Conduct stakeholder interviews, workshops, use-case creation, and documentation of business and system requirements

Translate business needs into functional and technical specifications for application development and system integration

Collaborate with development and QA teams to support solution design, testing, and validation activities

Support change management, user training, and deployment strategies to ensure successful adoption

Lead small to medium-scale projects independently; contribute to larger projects under program managers

Track and manage project deliverables, timelines, risks, and issues, ensuring alignment with business objectives

Ensure thorough documentation of project activities and changes throughout the lifecycle

Support and enhance integrations between internal systems and ERP (Microsoft Dynamics 365 F&O), Salesforce, and other applications across the company

Identify and support automation opportunities across applications and business processes

Provide post-implementation support, including troubleshooting, incident resolution, and continuous improvement

Develop business process documentation, user guides, training materials, and standard operating procedures

Communicate effectively with cross-functional teams, leadership, vendors, and consultants

Qualification

Microsoft Dynamics 365SalesforceBusiness AnalysisProject ManagementSQLMicrosoft ExcelBusiness Process ImprovementProblem SolvingTeamworkCommunication SkillsOrganizational SkillsAdaptability