Brown & Brown · 21 hours ago
Operations Support Coordinator
California, United States
Full-time
Onsite
Entry Level
$18/hr - $20/hr
1+ years expBrown & Brown is a company built on meritocracy that rewards self-starters committed to customer service. The Operations Support Coordinator position is responsible for entering large volumes of data into the case management system and requires strong attention to detail and effective communication skills.
Insurance
Responsibilities
Processes incoming and outgoing mail
Reviews and accurately enters data into the case management system
Carefully reviews incoming referrals and uploads corresponding documents
Reviews special handling instructions to ensure files are processed in accordance with customer directives
Assists with managing open files, including through the Medicare Set-Aside process
Initiates conditional payment investigations and submits letters of authorization to Medicare
Generates and follows up on proper authorization requests
Follows up on case status via Medicare contractor portal or phone call
Requests final demand or closure letters from Medicare contractors
Initiates and follows up on release form requests
Conducts telephone calls as assigned; receives, screens, and routes incoming calls
Communicates with teammates and customers through written and verbal channels
Coordinates with Social Security and Medicare offices
Prepares and distributes template documents to teammates and customers
Delegates tasks to teammates as needed
Collaborates with all teams to meet customer needs and internal service standards
Works diligently to earn and maintain customer trust
Escalates customer concerns to the Team Leader for review and resolution
Reviews assigned exception reports
Prepares a daily Work Condition Report
Strictly adheres to company confidentiality policies and procedures, safeguarding sensitive information at all times
Any other duties as may be assigned
Qualification
Required
Minimum High School Diploma or equivalent
Basic working knowledge of Outlook, Word, Excel, and PDF software
Preferred
College degree and/or college courses
1-3 Years of experience in Workers' Compensation
Benefits
Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.
Company
Brown & Brown
Brown & Brown delivers risk management solutions to help protect and preserve what our customers value most.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Joel Eubank
COO/CFO Dealer Services
Kadir Edghill , CPA, MBA
CFO - Arrowhead Programs Division
Recent News
2025-10-07
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2025-10-06
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