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Publix Pharmacy · 1 month ago

Customer Care and Social Media Analytics and Insights Analyst

3300 Publix Corporate Parkway

Full-time

Onsite

Mid, Senior Level

$26.80/hr - $37/hr

3+ years exp

Publix Pharmacy is seeking a Customer Care and Social Media Analytics and Insights Analyst to join their Analytics and Insights team. The role involves developing analytical solutions to enhance customer experiences and support data-driven decision-making across the company.

Retail

No H1B

Responsibilities

Develop and implement analytical solutions by identifying, recommending, and resolving root causes to improve overall customer experiences and CCSM quality of service

Support the Analytics & Insights Supervisor to monitor critical and potentially brand damaging topics across digital, social media, and traditional platforms

Identify and support initiatives to improve data analysis processes for optimization, innovation, and precision

Act as team lead and subject matter expert to help train, mentor and guide Reporting Specialists, evaluate peer-review reports and presentations produced by team members, and critique and edit before delivery to internal customer

Qualification

SQLGoogle AnalyticsData VisualizationSocial Media AnalyticsMicrosoft ExcelBig Data ToolsCloud TechnologiesProject ManagementCuriosityCommunication SkillsTeamworkLeadership

Required

Bachelor of Science in marketing, finance, accounting, computer science, data analytics, information systems/technology, or any business or communication field

at least three years of experience with analytics, computer science, or similar analytics field work-related experience; and one year experience writing SQL and Boolean queries; and one year experience using Google Analytics, Data Studio, social media analytics tools; and one year experience creating and designing data visualizations and dashboards

demonstrate strong teamwork, leadership, and collaboration skills

project management, prioritization, and persuasion skills

knowledge of the latest technology and the ability to keep up with emerging technologies, possessing the ability to learn quickly and train others

knowledge of database architecture and natural language processing principles utilizing keywords and phrases

broad knowledge of and ability to apply Information Systems design methodologies, testing, processes, and coding languages

ability to foster relationships with business leaders to serve as a trusted business advisor of customer sentiment and trends and customer engagement practices across the retail industry

ability to work independently with little supervision

ability to exhibit a natural curiosity when developing analyses

ability to quickly develop an understanding of new information, processes, and technologies

ability to develop data visualizations

ability to demonstrate initiative by taking responsibility for learning new skills and processes

basic skills with telecom systems like Avaya CMS or Telstrat

Intermediate skills with Microsoft Office applications including Access, Outlook, and PowerPoint

intermediate skills with Microsoft Planner

intermediate skills with Big Data and cloud-based machine learning and artificial intelligence tools such as Microsoft Azure or AWS

intermediate skills with Customer Relationship Management or Case Management System such as ePower Center or a similar tool

intermediate skills with social media platforms as well as engagement, aggregating, and listening tools

advanced skills with Microsoft Excel and Word

advanced skills with search engine optimization (SEO)

ability to manage a fluctuating workload and tight deadlines, prioritizing demands and conflicting priorities as a result of time and resource constraints

willingness to work nights, weekends and holidays as required to meet business needs—the position will serve in an “on-call” rotation covering nights and weekends, which may require multiple or consecutive nights and/or weekends in a month's time during crisis situations

Preferred

Master's in business, data science, data analytics or similar discipline

five or more years of analytics, computer science, or social media analytic experience; and three years of experience writing SQL and Boolean queries; and three years of experience with Google Analytics, Data Studio, or similar functionality within other social analytic tools; and experience with distributed big data tools, utilizing visualization software/tools

certification in Sprinklr Reporting and Sprinklr Listening

intermediate skills writing SQL code

advanced skills with Microsoft Planner

advanced skills with telecom systems like Avaya CMS or Telstrat

advanced skills with Power BI, Tableau, MicroStrategy or similar data visualization tools

advanced skills with social media platforms as well as engagement, aggregating, and listening tools

expert skills with Google Analytics and Data Studio

expert skills with search engine optimization (SEO)

advanced skills with Microsoft Access, PowerPoint, and Sharepoint

expert skills with Microsoft Excel, Outlook, and Word

expert skills with writing queries using Boolean language/coding

expert skills with Big Data and cloud-based machine learning and artificial intelligence tools such as Microsoft Azure or AWS