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ShipBob · 4 days ago

Supply Chain Success Manager

Chicago, IL

Full-time

Hybrid

Senior Level, Lead/Staff

$114K/yr - $152K/yr

8+ years exp

ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants. The Supply Chain Success Manager plays a critical role in managing and scaling ShipBob’s most strategic merchant partnerships, blending on-site fulfillment expertise with executive-level relationship management to deliver long-term success for both ShipBob and its merchants.

E-CommerceLogisticsMobileSaaSShippingSupply Chain Management

Growth Opportunities

Hiring Manager

Meghan Weinstein

Responsibilities

Act as the program lead for assigned top merchants, building and running success frameworks that align operational performance with strategic growth goals

Partner directly with ShipBob’s fulfillment center teams (primarily at Aurora, IL facility) to ensure processes, SLAs, and escalations are managed with speed and accountability

Run cross-functional initiatives spanning Success, Operations, Product, and Finance to deliver scalable solutions for complex merchant needs

Serve as a trusted advisor to executive stakeholders at both ShipBob and the merchant, ensuring visibility into performance, risks, and opportunities

Serve as the primary program owner for top enterprise merchants, ensuring both day-to-day performance and long-term strategy

Split time between ShipBob’s Aurora fulfillment center (50%) and remote work to balance on-site execution with strategic planning

Conduct regular business reviews (on-site and virtual) to provide performance updates, align on goals, and strengthen partnerships

Partner with Operations leaders on-site to track KPIs, implement process improvements, and resolve escalations quickly

Oversee cross-functional initiatives that may include network expansions, process pilots, system enhancements, and cost-optimization projects

Spur executive-level engagement by building trusted relationships and presenting performance insights and strategic opportunities

Act as a liaison between merchants and fulfillment center leadership, translating merchant needs into operational action plans

Develop playbooks, SOPs, and reporting frameworks to standardize merchant program delivery across the portfolio

Additional duties and responsibilities as necessary

Qualification

Account managementProgram managementOn-site fulfillmentCross-functional project leadershipClient-facing presentationsProject management experienceMicrosoft Office SuiteCRM platformsNegotiation skillsCommunication skills

Required

8+ years of experience in account management or program management in a supply chain/logistics role

Direct project management experience, certifications and training is a bonus

On-site fulfillment or warehouse operations experience, with ability to partner effectively with front-line and leadership teams

Established track record of managing enterprise-level clients and building executive-level relationships

Excellent ability to lead cross-functional projects through ambiguity, influencing without direct authority and entrepreneurial mindset

Business review and client-facing presentation experience at senior/executive levels

Ability to resolve escalations and negotiate solutions under pressure

Demonstrated ability to communicate complex ideas clearly and persuasively, both in writing and verbally, while adapting style to diverse audiences including executives, cross-functional teams, and external partners

High proficiency with Microsoft Office Suite, reporting tools, and CRM platforms