MCA Connect · 1 month ago
D365 F&O SCM/WMS Consultant, Managed Services
United States
Full-time
Hybrid
Senior Level
$90K/yr - $160K/yr
5+ years expMCA Connect is a leading US-based solution partner in Microsoft Business Applications and Azure Data & AI. The Dynamics 365 Finance and Operations Supply Chain T&L Support Consultant will provide exceptional customer service by troubleshooting and resolving issues with the Dynamics 365 ERP application, focusing on various supply chain modules.
Consumer ElectronicsInformation TechnologyRoboticsVirtual Reality
Responsibilities
Provide outstanding customer service and achieve client satisfaction
Monitor and triage new support cases
Troubleshoot issues and deliver high quality solutions
Effectively communicate to customers, partners, team members, and management
Support team members
Develop whitepapers, best practice knowledge base, and articles
Create, develop, and deliver proactive services with the use of new features or common repetitive areas
Maintain effective customer relationships
Log incidents and document communications in CE
Follow established standards & methodologies
Optimize individual utilization
Continue your professional education by setting specific annual training goals
Participate in larger project initiatives and lead process area-specific workstreams
Design and document functional specifications for warehouse operations within Dynamics 365 Supply Chain Management, including picking, packing, shipping, receiving, put-away, and inventory counting
Configure and customize Dynamics 365 warehouse management module based on the defined requirements, including setting up warehouse locations, reservation hierarchy, wave, work, location directives, mobile device and labels
Provide comprehensive training to business process owners on the warehouse management functionalities within Dynamics 365, including system navigation, configuration, process, and key features
Qualification
Required
Minimum of 5 years Dynamics 365 ERP Manufacturing/Supply Chain experience
Minimum of 2 years of Dynamics 365 ERP implementation experience
Minimum of 2 full lifecycle of a Dynamics 365 ERP implementation (Analysis – Deployment)
Minimum 5 years of industry and/or consulting experience
Certification in Dynamics 365 ERP T&L certification within first 90 days of employment
Strong industry experience within Supply Chain or Materials Management
Experience with implementing and supporting advanced warehouse (WMS) functionality
Working knowledge of transportation management systems (TMS)
Working knowledge of industry specific best practices
Excellent communication, planning and organization skills
Strong customer relationship skills
Ability to establish priorities and work independently
Ability to travel up to 50%
Bachelor's Degree or equivalent combination of education and experience
English: Fluent
Valid Driver's License
Preferred
Dynamics 365 ERP 2012 experience
Bachelor's degree in Supply Chain Management, Operations Management or related field
Microsoft Dynamics 365 ERP Certification in at least one other module
Experience with other Dynamics 365 ERP Modules
Experience with Landed Cost
Experience with SPS EDI, RF Smart, or other ISVs a plus
APICS CPIM or CSCP
Benefits
Unlimited Paid Time Off (UPTO)
401k Plan with Company Matching Contribution
Monthly Stipend for Home Office Expenses
Subsidized Medical, Dental and Vision Coverage
Health Savings and Flexible Spending Accounts
Company Paid Life and Disability Insurance
Training, Certification and Continuing Education Support
Company
MCA Connect
MCA Connect is a system integrator focused on the sale and support of Microsoft Dynamics software solutions.
201-500 employees
H1B Sponsorship
MCA Connect has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (4)
2023 (14)
2022 (4)
2021 (3)
2020 (6)
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
RLH Equity Partners
2020-07-14Private Equity
Leadership Team
Doug Bulla
Senior Vice President Solution Development
Recent News
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