MCA Connect · 2 weeks ago
D365 F&O Functional Solution Architect, Managed Services
United States
Full-time
Hybrid
Senior Level
$120K/yr - $170K/yr
5+ years expMCA Connect is a leading solution partner in Microsoft Business Applications and Azure Data & AI, dedicated to helping manufacturers succeed. The D365 F&O Functional Solution Architect will be responsible for delivering exceptional customer service, troubleshooting Dynamics 365 ERP applications, and managing client relationships while leading implementation and support projects.
Consumer ElectronicsInformation TechnologyRoboticsVirtual Reality
Responsibilities
Customer Satisfaction – 35%
Work closely with MCA Connect team (the Production/Manufacturing Consultant, the Finance/Accounting Consultant, and Supply Chain Consultant) to ensure that the implementation meets the customers’ expectation
Provide cross-functional knowledge and guidance on the configuration of Microsoft Dynamics 365 F&O/ERP
Provide customer satisfaction by ensuring on-time delivery quality results
Communicate with Leadership Team:
Display confidence and experience to support being recognized as a trusted advisor
Promote and encourage change and change management methods to support customer acceptance and system adoption
Leadership skills are required to respond to Senior Management concerns and key decisions that affect the project
Ability to escalate and communicate risks, challenges, discuss pros and cons to support overall project solution
Ability to prioritize and maintain focus on the customers visionary goals
Successful implementation of practical business solutions using industry best practices – 30%
Facilitate the implementation and support of Microsoft Dynamics 365 F&O/ERP
Leads the transition from strategic business transformation decisions to the successful delivery of those strategic decisions through the execution phases of the project
Lead the MCA Connect project teams to define functional requirements and document solution designs; manage and oversee the running of detailed design/requirements meetings to understand clients’ business requirements and conduct gap analysis
Ensures the quality of the design, configuration and testing of core Dynamics 365 ERP modules
Review design requirements prepared by functional team. Deliver recommended changes and adherence to methodology
Specify and convey requirements for custom code, integrations, and custom reports to the development team and test completed solutions
Communicates with client senior level leadership to facilitate key business decisions
Actively participates in the role of “Dynamics 365 F&O/Dynamics AX Expert” in the Executive Steering Committee
Facilitate and ensure all cross-practice coordination as appropriate
Encourage collaboration, brainstorming, and active learning
Support technical lead regarding questions on customizations, estimates, and timelines
Project team support and management – 30%
Ensure project and project team members follows MCA Connect methodology standards, including conformance to any Statements of Work (SOW)
In partnership with the technical lead, creates and executes on the final system cutover plan for Go Live
Works with the Project Manager and the technical lead to define an Application Lifecycle Management (ALM) plan for the transition from project implementation to post Go Live maintenance either customer or partner maintained
Manage and provide senior support to the client for the generation of user documentation
Manage and provide senior support for the Training of end users and system administrators
Provide business technical support and guidance to empower functional team to build and own solution
Assist functional team and customer with data migration plan, reconciliation plans, and data clean up recommendations
Assist customer with LCS initial setup
Creation of Azure Devops test plan through assistance of customer with CRP/UAT test cases, link to user stories, and assure completion and sign off
Support and monitor pass/fail CRP/UAT issue resolution, risk escalations and acceptance, and mitigation planning
Mentor team to support knowledge transfer, project success, and overall continued career growth
Provide specific scoping documentation to the Project Manager for the generation of subsequent Statements of Work (SOW’s) as appropriate
Shares responsibility with the Project Manager for creating periodic status reports for consumption by either or both project team members and the executive leadership team (ELT)
Share responsibility with technical lead and Project Manager to tracking customizations, deliverables, and timeliness of completion
Oversite supporting technical lead and functional team regarding debugging and finding code issues
When applicable: Attend Microsoft Fastrack meetings, provide required documentation and/or training for (Go Live checklist). Comply with Microsoft Fasttrack policies
Manage ISV’s decisions, design, and collaboration with functional team
Design, awareness, and review of all integration plans
Monitor and coordinate Microsoft version updates. Train, schedule, and guide customer to own release and pause schedules
Monitor completeness of project, milestone activities, and sign-off tasks
Promote continuous learning, D365 feature enhancement review and deployment
MCA representation and communication – 5%
Creation and delivery of content for both internal and external training, communication and marketing
Represent MCA Connect at promotional and educational events
Qualification
Required
Minimum of 5 years Dynamics 365 F&O/Dynamics AX as a implementation functional lead
Minimum of 2 full lifecycle Dynamics 365 F&O/Dynamics AX implementations (Analysis – Deployment)
Minimum 5 years of industry and/or consulting experience
Certification in Dynamics 365 F&O/Dynamics AX Supply Chain/Production/Finance, or attainment of certification within first 90 days of employment
Strong industry experience within Manufacturing
Strong system knowledge of 2/3 core modules (Finance, Production, T&L/WMS)
Working knowledge of industry specific best practices
Excellent communication, planning and organization skills
Strong customer relationship skills
Ability to establish priorities and work independently
Ability to travel up to 50%
Bachelor's Degree or equivalent combination of education and experience
English: Fluent
Valid Driver's License
Preferred
Certification in at least one other Dynamics 365 F&O/Dynamics AX module, or attainment of certification within first 90 days of employment
AX 2012 experience
Bachelor's degree in Supply Chain Management, Operations Management, Accounting or related field
Experience with other Dynamics 365 ERP/Dynamics AX Modules
Experience with any of the frequently used ISVs: SPS Commerce, ATOS, SKGlobal, CCH, Credit card processors, ExperLogix
APICS CPIM or CSCP
Benefits
Unlimited Paid Time Off (UPTO)
401k Plan with Company Matching Contribution
Monthly Stipend for Home Office Expenses
Subsidized Medical, Dental and Vision Coverage
Health Savings and Flexible Spending Accounts
Company Paid Life and Disability Insurance
Training, Certification and Continuing Education Support
Company
MCA Connect
MCA Connect is a system integrator focused on the sale and support of Microsoft Dynamics software solutions.
201-500 employees
H1B Sponsorship
MCA Connect has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (4)
2023 (14)
2022 (4)
2021 (3)
2020 (6)
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
RLH Equity Partners
2020-07-14Private Equity
Leadership Team
Doug Bulla
Senior Vice President Solution Development
Recent News
Company data provided by crunchbase