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TDS Telecommunications LLC · 1 month ago

Supervisor-Direct Sales (Hybrid)

US-TN-Mount Juliet

Full-time

Hybrid

Entry, Mid Level

$72K/yr - $116K/yr

2+ years exp

TDS Telecom is a company that provides high-speed internet, TV entertainment, and phone services across the U.S. They are seeking a Direct Sales Supervisor to coach and develop a team of sales representatives, ensuring they meet sales revenue targets while growing the customer base. The role involves managing sales processes, customer accounts, and collaborating with local distributors to enhance TDS’s referral program.

Telecommunications

Responsibilities

Hire, motivate and coach a team of sales representatives to meet and/or exceed revenue targets and performance expectations, including conducting quarterly and annual performance reviews, providing day-to-day guidance to sales staff, conducting scheduled team meetings, and handling employee issues in conjunction with Human Resources as they arise

Contact cold and warm potential customers in person and via telephone to educate them on voice, data, and television services provided by TDS and obtain appointments

Write and submit accurate and timely orders that abide by the established sales process

Oversee orders from sales staff that are received from customers and remit orders in timely fashion while abiding by the established sales process

Manage customer accounts from the initial sale through installation process. Perform telephone follow-ups on all sales after install to ensure customer satisfaction

Submit/report weekly and monthly sales achievements to upper management in a manner consistent with manager specifications

Meet with local satellite distributors and apartment owners to roll out TDS’ referral program

Maintain technical knowledge and interpersonal skills necessary to achieve success in position. Other duties and responsibilities as assigned

Qualification

Outside sales experienceSupervisory experienceTelecommunication knowledgeComputer literacyCommunication skillsCoaching skillsProblem-solving skillsTeam management

Required

Associates degree (or higher) -OR- 2+ years professional work experience

2+ years outside sales experience

1+ year supervisory experience

Must have and maintain a valid driver's license and be willing and able to travel based on the needs of the business

Preferred

Understanding of the telecommunication industry, including products and services

Track record of success in residential sales

Excellent verbal and written communication skills including the ability to convincingly persuade others as evidenced in person interviews and via telephone

Ability to work independently as evidenced by identifying problems, gathering data, weighing the facts, consulting others as necessary, and making decisions

Computer literacy (i.e., Excel, Word, email, Internet)

Benefits

Medical Coverage

Dental Coverage

Vision Coverage

Life Insurance

401(k) Plan

Generous Vacation & Paid Sick Leave

Seven Paid National Holidays & One Floating Holiday

Paid Parental Leave (6 weeks after 12 months of employment)

Adoption & Surrogacy Assistance

Employee Assistance & Wellness Programs

Short-Term & Long-Term Disability

TDS Service Discounts

Education Assistance

Paid Volunteer Time

Company

TDS Telecommunications LLC

Glassdoor3.5

TDS Telecommunications LLC (TDS Telecom/TDS®) delivers high-speed internet, TV entertainment, and phone services to a mix of small to mid-sized urban, suburban and rural communities throughout the U.S.

Founded in 1969

Madison, WI, US

1001-5000 employees