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The Pasha Group · 3 weeks ago

Operations Support Analyst

Reno, Nevada

Full-time

Onsite

Entry, Mid Level

$20/hr - $23/hr

2+ years exp

The Pasha Group is a company that specializes in support services, and they are seeking an Operations Support Analyst. This role is responsible for maintaining and supporting system tables, user access, and reporting for various applications while ensuring compliance with company standards and service level agreements.

AutomotiveLogisticsService IndustryTransportation

Growth Opportunities

Responsibilities

Process system updates and changes from service agreements, rate tables, and other customer documents per quality guidelines

Review updates, changes, and data for accuracy, duplicate records, and potential issues

Prepare and deliver periodic and ad-hoc reports to identify discrepancies, perform audits, and assist with operational and root cause analysis

Research, document, and resolve or escalate discrepancies, errors, and system issues using standard operating procedures. Monitor, analyze, and escalate issues appropriately

Provide training, guidance, and support to internal and external users on assigned applications and integrations

Create and manage alerts, reports, and document libraries for assigned applications

Perform user account and password maintenance on assigned applications

Prepare detailed project plans and ensure timely completion and achievement of project deliverables

Prepare, update, and maintain work instructions and job aids for assigned applications

Coordinate and assist with corporate helpdesk and IT service requests

Assist with customer onboarding and testing of application enhancements, upgrades, and implementations

Update schedule, logs, and tasks daily. Provide reports as requested

Other duties as assigned

Qualification

Application SupportData Entry AccuracyWeb-based ApplicationsMicrosoft ExcelCustomer ServiceCommunication SkillsProblem SolvingTeam CollaborationConfidentiality

Required

High school diploma or equivalent (HSED) required

2+ years' experience in an Application/Helpdesk Support or related position required

Knowledge of web-based application database and table structures

Proficient at navigating computer systems and web-based applications

Ability to enter and review data with a high degree of accuracy

Ability to communicate clearly with excellent verbal, written, and listening skills

Ability to translate technical instructions and jargon into business terms accessible to wide range of skill levels

Ability to work as an individual contributor and as a valued participant in a team based environment

Demonstrated ability to maintain confidentiality, with tact and discretion

Ability to set priorities and complete assignments within established timeframes

Ability to understand, interpret, and apply policies, procedures, and regulations

Excellent customer service skills with the ability to develop effective professional relationships

Ability to identify problems, evaluate alternatives, and recommend solutions

Demonstrated proficiency with Microsoft Office products at the following levels: ? Word, Outlook, SharePoint: Basic level of skill ? Excel: Intermediate level of skill

Must be fully vaccinated against COVID-19, except as prohibited by law