Graton Resort & Casino · 1 month ago
Total Rewards Manager
Rohnert Park, CA
Full-time
Hybrid
Mid, Senior LevelGraton Resort & Casino is seeking a Total Rewards Manager to oversee Team Member engagement initiatives and manage benefit programs. The role involves ensuring compliance with regulatory requirements, administering benefits, and coordinating Team Member events and recognition programs.
Gambling & Casinos
Responsibilities
Responsible for redefining hospitality at Graton Resort & Casino while living, supporting, and promoting our values
Actively engage and develop the benefits & engagement team
Provide oversight and support that includes all training, process evaluation/audit, and oversight of daily activities
In cooperation with HRIS Manager, administer all Team Member benefit programs -- group medical, dental, vision, life, AD&D, long term disability, 401(k), COBRA, Flexible Spending Accounts, and voluntary benefits
Ensure accurate and timely processing of all enrollments into benefit programs by newly eligible Team Members and processing all eligible life events
Conduct a monthly audit of the 401(k) program to ensure blocked enrollments are caught and corrected, and data flow from HRIS is accurate
Conduct a monthly audit of hardship withdrawals. Communicate program requirements and send reminders of the rules for hardships to Team Members with frequent withdrawals
Provide benefit counseling. Resolve individual Team Member benefit/claim issues through liaison activities with carriers, benefits consultant and/or legal counsel, and education of Team Members
Work directly with carriers and system administrators on such issues as eligibility, reconciliation, benefit/claim problems, appeals, publications, etc
Process Court Orders for benefit coverage
Process death and beneficiary claims with Unum for Life and AD&D benefits
Process death and beneficiary claims with ADP for 401(k)
Manage the Leave Administrators to ensure leaves are processed in accordance with applicable federal and state policies and procedures
Manage the Leave Administrator to ensure leaves are processed in accordance with Graton's policies and procedures
Ensure Leave Administration is consistent, and that proper documentation and communication is timely and accurate
Counsel and coordinate with management team, and payroll on all leave processes
Coordinate with the Communications Manager on the communication plan and processes associated with annual enrollment
Plan, organize and coordinate with HRIS Manager and ADP to execute open enrollment annually
Continuously evolve benefit and leave processes to become more streamlined and innovative
Create and manage the annual calendar of Team Member events, collaborating with Sales & Catering for onsite events
Manage and execute, in coordination with Sales & Catering, Banquets and Special Events, all Team Member events, including, but not limited to, monthly or quarterly events, onsite and offsite; seasonal events, onsite and offsite, and Annual Wellness Fairs
Identify and coordinate community outreach collaborations which will provide opportunities that engage, inspire, and encourage Team Members to actively participate in the community
Collaborate, as appropriate, with the PR department's community events and initiatives
Manage and audit all ongoing, monthly, and quarterly Team Member recognition programs: Graton Achievers; Leadership Excellence; Living Our Values; 5 and 10-Year Anniversaries
Annually evaluate and adjust, as needed, all recognition programs
Manage all contests, clubs, raffles, and reward giveaway programs that engage our Team Members on topics related to culture building, training/education, and wellness
Qualification
Required
Experience in managing employee benefits programs including group medical, dental, vision, life, AD&D, long term disability, 401(k), COBRA, Flexible Spending Accounts, and voluntary benefits
Knowledge of federal and state regulatory requirements related to employee benefits and leave administration
Strong organizational skills to manage multiple projects and events simultaneously
Excellent communication and interpersonal skills to provide benefit counseling and resolve issues with Team Members
Ability to conduct audits and ensure compliance with benefit programs
Experience in coordinating Team Member engagement initiatives and events
Proficiency in working with HRIS systems and liaising with carriers and system administrators
Experience in managing leave administration processes in accordance with applicable policies and procedures
Ability to collaborate effectively with various departments, including HRIS, payroll, and communications
Preferred
Experience in a hospitality or casino environment
Certification in HR or benefits administration
Experience with community outreach and engagement initiatives
Benefits
Group medical
Dental
Vision
Life
AD&D
Long term disability
401(k)
COBRA
Flexible Spending Accounts
Voluntary benefits
Company
Graton Resort & Casino
Graton Resort & Casino, located in Rohnert Park, California, is a premier destination for entertainment, dining and gaming in Northern California.
Founded in 2013
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Chris Brophy
Chief Financial Officer
Brian Green
Chief Operating Officer
Company data provided by crunchbase