ADP · 3 weeks ago
Sr. Content Developer (DITA/CCMS)
Alpharetta, GA
Full-time
Onsite
Senior Level
$64K/yr - $171K/yr
5+ years expADP is hiring a Senior Content Developer to create product support solutions. The role involves collaborating with various teams to produce clear and engaging content that enhances user experiences and supports clients effectively.
Bookkeeping and PayrollConsultingHuman ResourcesOutsourcingPaymentsSoftware
Responsibilities
Use your words – You recognize the crucial role content plays in a seamless, integrated Help & Support model, and you use words to create compelling, intuitive solutions. You’ll bring a track record of producing targeted, clear, and well-organized, structured content that meets users at their moment of need
Win as one – It’s more than just a slogan. You’ll come to the table to collaborate with product teams across the organization, and partner with the larger Strategic Enablement & KM organization, as well as our Service teams to create the best in-product solutions for our clients. You’ll bring experience with DITA-based content development tools as well as digital adoption tools. . Bring even more by understanding of knowledge management solutions, taxonomy, and how search engines work
Share a passion for perfection – Yeah, it’s good, but you know it could be better. You draft content, iterate…and iterate…and iterate some more to make the product support solution the best it can be within delivery timeframes
Follow the journey – You know that creating product support solutions is more than following the software’s journey in a systematic way. Be an advocate – You’re the voice of the user! That voice is always in your head as you create clear, concise, engaging content to work in concert with the user experience. Speaking of following, we do have writing standards you’ll need to follow!
Get in the weeds – Create Help content to guide the user through a task, or give them the information that need to make important decisions. Dive even deeper in the weeds to design, architect, and write that content in that “DITA” way, providing the structure that best serves people and today’s Gen AI tools! Be familiar with metadata and taxonomy to partner with content architects. Provide timely information exactly when and where the user needs to see it. Deliver the product’s voice and tone from the inside out and make sure the in-product content is consistent, follows our writing standards, is easy to understand, and aligns with the product’s goals
Share what you know – Stay abreast of changing writing methods and technologies, as well as corporate, organization, and industry standards to ensure leading-edge interpretation and execution of the latest ways to deliver in-product Help content (Gen AI). Bring knowledge of DITA, XML, and component content management systems (CCMS). Contribute new ideas and standards along the way and recommend tools to make our jobs easier!
Jump right in - Multi-task and set priorities in a fast-paced, agile environment. We promise you won’t be bored!
Be a continuous learner - You have a focus on personal development to develop and elevate your professional knowledge and skill. You maintain an outside-in perspective by building and maintaining peer networks inside and outside ADP
Measure outcomes: Use metrics and feedback for informed decisions, but to also drive improvements that are readily seen to make that difference!
Qualification
Required
5+ years' experience in content development
Experience with DITA-based content development tools
Experience with digital adoption tools
Understanding of knowledge management solutions, taxonomy, and how search engines work
Ability to create compelling, intuitive solutions
Experience in drafting, iterating, and improving content
Ability to create Help content to guide users
Familiarity with metadata and taxonomy
Ability to deliver consistent in-product content that follows writing standards
Ability to multi-task and set priorities in a fast-paced, agile environment
Focus on personal development and maintaining peer networks
Ability to use metrics and feedback for informed decisions
Hands-on experience building content for HTML/XML output
Degree in Technical Writing/Communications or English or a certificate in UX Writing
Preferred
Writing certification
Experience using online help development tools
Versatile writer who simplifies complex concepts
Previous experience deploying and testing in product content
Experience working with multiple product managers
Experience with DITA or other structured authoring standards
Experience supporting multiple product teams using Agile methodologies
Benefits
Medical
Dental
Vision
Life Insurance
Matched Retirement Savings
Wellness Program
Short-and Long-Term Disability
Charitable Contribution Match
Holidays
Personal Days & Vacation
Paid Volunteer Time Off
And more.
Company
ADP
ADP provides business outsourcing solutions that facilitate businesses in HR, payroll, and administration processes.
10001+ employees
H1B Sponsorship
ADP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (531)
2024 (386)
2023 (340)
2022 (523)
2021 (342)
2020 (353)
Funding
Current Stage
Public CompanyTotal Funding
$17.1B2025-06-27Post Ipo Debt· $7.05B
2025-05-06Post Ipo Debt· $1B
2024-09-05Post Ipo Debt· $1B
Leadership Team
Carlos Rodriguez
President & Chief Executive Officer
Maria Black
President and CEO
Recent News
Business Wire
2026-01-16
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2025-12-17
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2025-12-17
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