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Northern Credit Union · 3 weeks ago

Information Technology Engineer (Remote in NY)

United States

Full-time

Remote

Senior Level

$73K/yr - $93K/yr

5+ years exp

Northern Credit Union is seeking an Information Technology Engineer to aid in the design, implementation, and support of their Information Systems. This role involves system design, troubleshooting, and maintenance, while also leading technology initiatives aligned with the organization's strategic direction.

Financial Services

Responsibilities

Proactively serves as a role model and demonstrates individual commitment to Northern’s Ownership philosophy by:

Exhibiting high energy, a positive attitude, innovation, and passion for member service

Maintaining an active, positive, professional image and reputation for Northern in the community while spreading the Ownership philosophy internally and externally

Engaging in the recommendation of enhancements further promoting Northern’s Culture and the Standard of Excellence for member service

Keeping open communication alive by inspiring owner participation on teams, listening to owner ideas, holding meetings, and publishing regular announcements

Taking every opportunity to build or enhance member relationships and contributing to their financial well-being

Contributes to the development and growth of the ITO team through a mentor type mindset to ensure the distribution of knowledge and skills

Effectively leads the analysis and development of technological solutions and systems, onboards, maintains, and evaluates IT network, infrastructure, and vendor relationships by:

Lead the evaluation of current systems to identify improvements for efficiency and effectiveness.Lead the design and implementation of systems

Lead the design and implementation of systems

Lead and assists in developing user and system documentation which impact the use of platforms and services

Complies with all applicable Rules, Regulations and Statues of the NCUA and other appropriate governing bodies to include but not limited to: USSFCU Bylaws, Code of Conduct, Employee Guidebook, Bank Secrecy/Anti-Money Laundering act, Fair Housing Act, and Fair Credit Reporting ac

Leads and assists in the development of future ITO projects, initiatives, and budget procurement

Collaborate with internal owners, end users, vendors, suppliers, and stakeholders

Perform other duties and responsibilities including team and individual goals and objectives as assigned

Attend events and conferences as needed to form successful relationships and to stay abreast of Information technology trends/standards

Has the flexibility to work evenings and weekends as necessary

Oversee the monitoring, maintenance and optimization of networks and operating systems

Performs configuration, installation, and support of servers, networks, and wireless equipment

Supervises the administration of networks, virtual systems, voice systems, ATM’s/ITM’s and related systems

Provides support on technologies, including: NGFW’s, Switching, Hyper-Converged Architectures, Software Defined Networking, VDI, DMZs, VPNs, VOIP, Windows Server Platforms, MS 365, and ATMs/ITMs

Maintains the administration of networks, virtual systems, voice systems, ATM’s/ITM’s and performs regular maintenance on related systems

Executes daily tasks and system monitoring using organization deployed platforms

Responds to inquiries, issues, or incidents, applying advanced troubleshooting as appropriate

Maintains current documentation for all applicable technologies, and tracks task work in the organization’s change management/helpdesk platform

Participates in business continuity planning and annual auditing exercises to ensure survivability of services

Assist in the development and implementation of system security standards

Perform cost-benefit and return on investment analyses for proposed systems and solutions

Manages assigned projects and program components to deliver services in accordance with established objectives

Works with ITO to develop automation towards gaining efficiencies for tasks and workflows

Alongside internal owners, provides recommendations and solutions that are in synchronization with the organization’s needs

Assists in the creation and maintaining of network structure plans and layouts, including identifying hardware and software needs

Through Ownership Pride, promotes Northern's Core Values throughout the organization

Promotes teamwork within the Credit Union and actively seeks solutions to issues related to member and internal owner expectations

Must be technologically savvy especially as it relates to self-service options and keeps abreast of evolving consumer needs and trends

Provides informed, prompt, professional and accurate communication, service and support to all internal owners

Maintains knowledge of responsibilities and functions of the departments within the credit union

Continually identifies and participates in educational programs such as Cornerstone online training resources, schools and/or conferences to develop greater knowledge and expertise in Information Technology

Takes initiative for personal career development and seeks opportunities to learn new skills

Advanced PC skills and aptitude in various software applications

Advanced understanding of local and wide area networks (LAN/WAN), Internet, electronic communication systems, telecommunications, virtualization, Servers and Network design

Advanced understanding of information technologies such as:

IP router & switch architectures, IP & broadband network architecture, firewalls, wireless technologies, MPLS/VPLS telecommunications, an understanding of high availability requirement and modular design, VOIP technologies, Virtual platforms, Microsoft platforms (windows, 365), and overall datacenter/network best practices

Participation in community and/or volunteering events preferred

Applied knowledge of, and adherence to the Bank Secrecy Act, Gram-Leach_Bliley and all federal, state, and local financial regulations and reporting

Ongoing professional development – must complete the annual required courses and trainings; must meet expectations on Performance Evaluations and Behavioral Expectations

All other duties as assigned

Qualification

Windows Server PlatformsNetwork DesignVirtualizationFirewall ManagementCISSP CertificationMCSE CertificationCCNP CertificationLAN/WAN ManagementTeam CollaborationProblem SolvingCommunication SkillsMentorship

Required

Associate's degree in Information Technology or CSEP/MCSE certifications (or equivalent) with the ability to obtain a CISSP Security certification in 1 year is required

Minimum of 5 years Information Technology related experience, and at least 3 years of direct experience in installing, configuring and troubleshooting windows environments is required

Preferred

Bachelor's Degree and/or equivalent experience plus seven years in a related field or CSEP/MCSE and CCNP/CCDP certifications is preferred

7 years of related experience in the financial services industry and 5 years of direct experience in installing, configuring and troubleshooting windows environments is preferred