Washington University in St. Louis · 3 weeks ago
Technical Support Specialist II - WashU IT
St. Louis, MO
Full-time
Onsite
Mid Level
$25.47/hr - $39.49/hr
4+ years expWashington University in St Louis is seeking a Technical Support Specialist II to provide advanced support for desktop and server computer systems for university staff, faculty, and students. The role involves desktop support, system administration, and serving as a technical expert in various technology areas.
E-LearningEBooksEducationHigher Education
Responsibilities
Provides daily support for the computing desktop; including operating system, software installation and maintenance and hardware
Responds to assigned tickets
Evaluates, prioritizes, resolves problems and requests or escalates to appropriate support areas
Acts as the front-facing support liaison for all desktop-related support issues
Provides support documentation for Tier 1 Service Desk
Collaborates with higher level technical areas on planning and issue resolution
Provides technical guidance and subject matter expertise including documentation for level 2 staff and tier 1 and tier 2 user services staff
Acts as an escalation point for advanced technical issues within employee’s knowledge domain
Maintenance, upgrades, new implementation, consultation and planning system administration activities
Attends formal training, conducts self-paced training through online courses or on the job training, attends conferences and engages with peers to maintain broad understanding of technologies and keeping abreast of new technologies
Performs other duties as assigned
Qualification
Required
High school diploma or equivalent high school certification or combination of education and/or experience
Providing Desktop Support In An Enterprise Environment (4 Years)
No specific certification/professional license is required for this position
A driver's license is not required for this position
Preferred
Bachelor's degree
Interpersonal Communication
Microsoft Office
Oral Communications
Organizational Capability
Prioritization
Written Communication
Benefits
Up to 22 days of vacation, 10 recognized holidays, and sick time.
Competitive health insurance packages with priority appointments and lower copays/coinsurance.
Take advantage of our free Metro transit U-Pass for eligible employees.
WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
We offer 4 weeks of caregiver leave to bond with your new child.
Family care resources are also available for your continued childcare needs.
Need adult care? We’ve got you covered.
WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.
Company
Washington University in St. Louis
Washington University’s mission is to discover and disseminate knowledge, and protect the freedom of inquiry through research and teaching.
10001+ employees
H1B Sponsorship
Washington University in St. Louis has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (34)
2023 (39)
2022 (17)
2021 (7)
2020 (20)
Funding
Current Stage
Late StageTotal Funding
$24.6MKey Investors
National Institute of Allergy and Infectious DiseasesAmerican Academy of Orthopaedic SurgeonsJim McKelvey
2024-09-13Grant
2023-12-01Grant· $0M
2019-01-31Grant
Leadership Team
Jessie Minton
Vice Chancellor for Technology and Chief Information Officer
Keisha Mabry
Entrepreneur in Residence
Recent News
bloomberglaw.com
2025-10-25
2025-10-25
Company data provided by crunchbase