Harbor Freight Tools · 3 months ago
Contact Center Associate - Remote
United States
Full-time
Remote
New Grad, Entry Level
$0/hr - $21.50/hrHarbor Freight Tools is a national tool retailer with over 1,500 stores across the U.S. They are seeking a Contact Center Associate to provide exceptional customer service through phone and email communication, assisting with order and product information, troubleshooting, and issue resolution.
ManufacturingRetail
Responsibilities
Deliver friendly and helpful service
Demonstrate professionalism
Actively listen and express empathy
Navigate ambiguity
Overcome obstacles
Identify solutions
Proficient in all assigned areas of responsibility
Accurate and timely completion of workload
Implement feedback and coaching
Drive for continuous improvement
Follow standard operating procedures
Adhere to company policies
Assist customers through phone and email: Basic product support, Parts identification and ordering, Web order support, including order status, cancellations, and returns, Issue resolution, General questions
Meet or exceed goals: Call and email audit Steps of Service: Sincerely greet the customer, Evaluate the customer’s needs, Resolve the issue, Validate the customer’s satisfaction, Express appreciation, Availability, Call tag rate and accuracy: Including pertinent information, such as item # and detailed notes, Survey transfer rate
Other duties as assigned
Engage in continuous improvement environment: Demonstrate self-awareness and humility, Implement coaching and feedback, Strive to improve individual and team KPI’s
Customer Experience: Service Level, Customer Satisfaction, Engage in a great place to work
Operational Execution: Adherence to schedule, Follow policy and procedures, Commitment to continued learning and self-development
Qualification
Required
Customer Service, Retail, or Hospitality experience preferred
Intermediate computer skills, including MS Office (Excel, Word) required
Bachelor's/Associates Degree preferred or High School Diploma
Stand, walk, sit for extended periods of time
Speak and listen to others in person and over the phone
Read from computer screen and reports
Type 35 words per minute
Lift up to 15 lbs
Contact Center Associates are required to have a space within their home to create a desk setup that includes 2 monitors, a laptop, docking station, mouse, keyboard, and headset
Maintain a workspace that is safe and free from hazards, quiet and suitable to maintain the confidentiality and privacy of company/customer information
Free of distractions – Associates should be able to converse with customers in a non-distracting manner
Secure for Harbor Freight property
Well-lit and ergonomically adequate – Harbor Freight Tools has resources available to support any questions/concerns about setting up an ergonomically adequate workstation
Internet speed of 1GB or greater is required with an unlimited data plan
Ability to work a flexible schedule, including weekends and holidays
Regular attendance is an essential function of the job
Benefits
Early access to pay
Medical
Dental
Vision
Life insurance
Short-term and long-term disability
401k plan
Paid time off up to 120 hours per year
Paid sick time up to 80 hours per year
Paid time off up to 184 hours per year (inclusive of PTO, floating holidays, and paid holidays)
Company
Harbor Freight Tools
Harbor Freight Tools is a leader in providing high-quality tools at the lowest prices in the industry.
Founded in 1977
10001+ employees
H1B Sponsorship
Harbor Freight Tools has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (3)
2023 (2)
2022 (6)
2021 (4)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Jean-Michel Kientz
Chief Technology Officer
Tomas Kokko
EVP & Chief Financial Officer
Recent News
2025-12-03
2025-11-30
vermontbiz.com
2025-11-10
Company data provided by crunchbase