Torrington Savings Bank · 4 months ago
Digital Services Specialist
Torrington,CT,US
Full-time
Onsite
New Grad, Entry LevelTorrington Savings Bank is a financial institution seeking a Digital Services Specialist to support their digital banking products and services. This role involves assisting internal personnel, troubleshooting customer issues, and performing operational activities related to digital services, while also ensuring compliance with bank policies and regulations.
BankingFinancial Services
No H1B
Responsibilities
Complete business registrations and user access, validating Insight account ownership authority prior to granting the requested access
Provide support to internal personnel, responding to Online Banking inquiries and requests related to Online Banking registration, online account access, system features and functionality
Review daily Closed Account reports and update online banking agreements, user details, bill pay, and scheduled external transfers accordingly to prevent further online use of the closed account
Review daily reports associated with online banking agreements created and updated, including accounts linked and changes to agreement status, and update related systems/services as needed to ensure the correct customer access to online banking and related services
Review checks deposited remotely through the Bank’s mobile app, reviewing checks for validity, and assessing risk factors to approve or reject the check
Complete daily reconciliation of Mobile Deposit activity and process the daily batch deposit for the mobile deposit teller
Update online banking external transfer and remote deposit limits as requested in accordance with approval requirements
Utilize Verafin reports to research online banking external accounts added to identify any potential anomalies in the online activity and where indicated, call those customers to confirm that the activity is valid
Create online banking Retail ACH (external transfer) batches, referring to risk indicators to determine high risk transfers requiring additional risk mitigation action which may include customer contact
Oversee online deposit account opening (iOpen, eOpen), reporting system issues and working with vendor toward resolution, escalating as needed to ensure assigned vendor resource attention
Review Insight Online Applications queue each morning and periodically throughout the day for any applications displaying an error and/or in a status requiring review, researching as needed to determine and complete required actions to either complete the account opening or reject the application
For each eOpen account opened, review the associated Driver’s License (or Passport) to ensure details are legible and there is no obvious indication that the ID may be invalid or fraudulent, complete the Verafin CDD questionnaire for each account owner, and index the Account Summary to iDentifi
Act as back-up for Treasury Services activities related to business customers’ access to digital services
Create/update procedures as needed
Assess overall processes and procedures to identify potential opportunities for efficiency and/or service quality improvements
Complete all activities with a focus on risk mitigation and in accordance with Bank policies and procedures, as well as all regulatory requirements and guidelines
Assists with audits, examinations, and risk assessments, gathering required documentation in preparation and/or as needed throughout
Maintain all required training and certification necessary to support Online Banking and other TSB Payment Operations activities
Performs related and unrelated duties as may be required
Qualification
Required
Previous banking experience with detailed knowledge of digital banking features and functionality
Knowledge of mobile deposit services
Understanding of Consumer and Business banking relationships
Personal experience with online banking, online payments, and mobile deposits
Customer focused to provide quality service to customers and internal bank personnel
Detail oriented and well organized
Ability to easily adapt to changing priorities
Well versed in the use of Microsoft Word, Excel, Outlook, and PDF documents
Ability to become proficient in the use of other software applications that may be used in the performance of the position's responsibilities
Satisfactorily completes all required compliance training and complies with all regulations which apply within the scope of the position
Responsible for actively protecting the confidentiality of customer information and computer systems used in the bank
Remaining alert to and reporting malicious or suspected malicious email
Participating in training opportunities to ensure continued protection of customer data
Responsible for maintaining confidentiality of all sensitive information
Preferred
Experience in creating/updating procedures as needed
Experience in assessing overall processes and procedures to identify potential opportunities for efficiency and/or service quality improvements
Experience in assisting with audits, examinations, and risk assessments, gathering required documentation in preparation and/or as needed throughout
Company
Torrington Savings Bank
Torrington Savings Bank is a bank that specializes in banking, mortgage, trust, and commercial lending services.
Founded in 1868
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
John Janco
President & CEO
Lesa Vanotti
President & CEO
Recent News
Hartford Business Journal
2025-02-24
Hartford Business Journal
2025-01-14
Company data provided by crunchbase