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General Atomics Aeronautical Systems · 3 weeks ago

IT Support Technician III

Palmdale California

Full-time

Onsite

Entry Level

$61K/yr - $90K/yr

2+ years exp

General Atomics is one of the world’s leading resources for high-technology systems development, and they are seeking an experienced IT Support Technician to join their Information Technology team. This role involves providing technical support for the installation, repair, and preventive maintenance of client computers and related systems, while also ensuring effective communication and collaboration with users and team members.

EnergyEnergy EfficiencyManufacturingWireless

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Self manages ticket queues priorities and leverage dashboards to provide timely support while effectively prioritizing ticket workloads

Maintain accurate status, and notes pertaining to all tickets in queues

Installs, repairs, and perform preventive maintenance on a variety of moderately complex client computers and peripheral devices

Sets up and tests client computer systems, peripherals, and software, including operating systems

Provides general hardware, software, and network support to users, including user training and assistance. Guide users that are experiencing difficulties with client computers, peripherals, or software, either through in-person or remote support

Work parallel project efforts when necessary

Maintains inventory accuracy by updating asset records and statuses, in accordance to asset status and movement

Identifies, reports and collaborates with team members and external departments to resolve issues

Interfaces with vendors to resolve hardware/software issues

Supports service desk (tier 1) operations through collaboration, creating and maintaining documentation and adequate ticket hygiene

Rotating after hours on-call support

May use a vehicle to pick up or deliver hardware and software

Responsible for observing all laws, regulations, and other applicable obligations wherever and whenever business is conducted on behalf of the Company, and ensuring compliance with physical, digital, and cyber security standards

Expected to work in a safe manner in accordance with established operating procedures and practices

Other duties as assigned or required

Qualification

IT policies knowledgeClient computer supportRemote desktop toolsM365 familiarityA+ certificationMCSA certificationSecurity+ certificationITIL v4 certificationCommunicationCustomer focusedTime managementSoft skills

Required

Typically requires an Associate's degree with an emphasis in information technology, or a related discipline, along with two or more years of progressive client computer technical experience in an information technology department. May substitute a certificate in information technology from a recognized organization and equivalent experience in lieu of education

Requires comprehensive knowledge of IT policies and standard procedures, with broad understanding of current end-point landscape, relevant operating systems, associated peripheral equipment and virtual /cloud technologies

Requires knowledge of performance and time management principles and their applications

Must be customer focused and demonstrate the ability to: Resolve moderately complex technical situations, Communicate and interface effectively with all levels of personnel, Explain moderately complex technical information to customers and or leadership Familiarity with remote desktop tools and support platforms

Familiarity with various types of technologies: VPN, MFA, FIDO2 tokens, PKI, Mobile based authentication, M365, Active Directory role based access, and various Window Operating systems imaging & management practices

Familiarity with ITSM framework

Ability to manage multiple tasks at multiple locations and prioritize effectively

Excellent written and oral communication and soft skills

Must have a valid class C driver's license and able to work extended hours as required

Ability to travel 25% as needed

Ability to obtain Secret security clearance

U.S. Citizenship is required