Microsoft · 21 hours ago
Azure Customer Engineer
Redmond, WA
Full-time
Onsite
Mid Level
$101K/yr - $199K/yr
3+ years expMicrosoft is a leading technology company focused on empowering every person and organization on the planet. The Azure Customer Engineer role involves providing primary support and engineering contact for Azure customers, driving resolution of complex problems, and enhancing customer experience through proactive engagement and technical expertise.
Agentic AIApplication Performance ManagementArtificial Intelligence (AI)Business DevelopmentDevOpsInformation ServicesInformation TechnologyManagement Information SystemsNetwork SecuritySoftware
Responsibilities
Proactive Customer Engagement – Understand and support their key solutions, workloads, and priorities on Azure including regular engagement on trend analysis, proactive monitoring, and event planning
Strategic Project Execution – Own project-level Azure issues and actively drive them towards resolution whilst ensuring support and engineering readiness for key milestones
Critical Problem Resolution – Lead Azure Support to drive fast mitigation of issues impacting critical workloads and provide timely communication in a 24x7x365 global support environment
Case Ownership – Directly own a subset of customer support cases from end to end. Deliver a great customer support experience. Continuously grow Azure technical skills
Root Cause Analysis (RCA) Ownership – Own and drive the timely delivery of quality root cause analysis (RCA) to understand and prevent future occurrence of reported issues
Engineering Engagement – Relentlessly champion and advocate driving product feedback, feature requests to address customer pain points and improve Azure resiliency
Qualification
Required
Utilizes engineering tools, customer telemetry, and/or direct customer input to identify and flag the defects/signals in the product or product misuse, or an issue with the customer
Gathers feedback from the customers and partners to learn ways in which customers and partners use the service and identify feature and knowledge gaps, misconfigurations, metrics, and key performance indicators (KPIs) in the current product
Identifies and leverages potential developmental opportunities across product areas and business processes for professional growth and to develop and execute on technical intensity/skilling to resolve customer issues
Conducts health checks to ensure customer environment is optimized and configured for deployment
Serves as a connecting point and escalates specific customer issues to appropriate teams to resolve customer issues
Collaborates with the relevant product and business groups on how customers use the product
With minimal guidance, partners with other teams to review, unblock, and resolve customer incidents/issues
Experience: 3+ years of demonstrated IT experience supporting and troubleshooting enterprise level, mission-critical applications resolving highly complex issues/situations and driving technical resolution across cross-functional organizations
At least 2+ yrs. of cloud experience
Excellent Communication: Must have the ability to empathize with customers and convey confidence
Able to explain highly technical issues to varied audiences
Able to prioritize and advocate customer's needs to the proper channels
Take ownership and work towards a resolution
Education: Desired Degree in Computer Science/Technology, Engineering or Equivalent Experience
Certification in Microsoft and/or other Cloud Technologies
Customer Obsession: Passion for customers and focus on delivering the right customer experience
Growth Mindset: Openness and ability to learn new skills and technologies in a fast-paced environment
Technical Skills: Deep understanding of cloud computing technologies with demonstrated hands-on experience in one or more of the following domains: Core IaaS: Compute, Storage, Networking, High Availability, Data Platform and Bigdata: SQL Server, Azure SQL DB, HDInsight/Hadoop, Machine Learning, Azure Stream Analytics, Azure Data Factory / Data Bricks, Azure PaaS Services: Redis Cache, Service Bus, Event Hub, Cloud Service, IoT suite, Mobile Apps, etc., Identity and Authentication: SSO/Federation, AD/Azure AD, ADFS, etc
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role
These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter
Preferred
Preferred but not required: Cosmos DB, Azure Kubernetes Service
Experience in one or more automation languages (PowerShell, Python, C#, Open Source)
Company
Microsoft
Microsoft is a software corporation that develops, manufactures, licenses, supports, and sells a range of software products and services.
10001+ employees
H1B Sponsorship
Microsoft has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9192)
2024 (9343)
2023 (7677)
2022 (11403)
2021 (7210)
2020 (7852)
Funding
Current Stage
Public CompanyTotal Funding
$1MKey Investors
Technology Venture Investors
2022-12-09Post Ipo Equity
1986-03-13IPO
1981-09-01Series Unknown· $1M
Leadership Team
Satya Nadella
Chairman and CEO
Vukani Mngxati
Chief Executive Officer - Microsft South Africa
Recent News
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