Apply on Employer Site

Servco Pacific Inc. · 3 weeks ago

Sales Performance Manager

Honolulu, HI

Full-time

Hybrid

Mid Level

$80K/yr - $122K/yr

3+ years exp

Servco Pacific Inc. is seeking a Sales Performance Manager to oversee daily parts sales operations while driving revenue growth and enhancing customer satisfaction. This role includes monitoring performance, collaborating with key departments, and implementing strategies to achieve sales targets.

AutomotiveAutonomous VehiclesCar SharingElectric VehicleRide SharingTransportationVenture Capital

Comp. & Benefits

Responsibilities

Partner with internal stakeholders to develop and execute sales strategies that achieve sustainable revenue growth

Drive performance through goal setting, progress tracking, and coaching, ensuring alignment with company and dealer targets

Identify root causes of sales underperformance and implement corrective actions

Identify and recommend process improvements and cost-saving opportunities to enhance operational efficiency

Conduct performance evaluations and identify opportunities for development

Address and resolve customer inquiries and service opportunities promptly

Monitor customer satisfaction metrics and collaborate with cross-functional teams to address recurring issues

Hold team members accountable for service excellence through coaching and performance management

Help recruit, train, and mentor parts sales staff

Schedule and supervise daily activities of the sales team

Conduct performance evaluations and identify opportunities for development

Prepare and analyze performance reports to provide actionable insights to leadership, including Servco Executives, TMC, and Parts Directors

Ensure compliance with company processes, policies and procedures by developing and updating standard operating procedures and job aids

Understand software application and continue to stay up to date on current technology

Oversee daily administrative functions, including order processing, invoices, returns, credit memos, and account adjustments to ensure accuracy and timeliness

Monitor market trends, competitor activities, and customer demand patterns to identify emerging opportunities

Translate market insights into strategic recommendations to drive profitable sales

Qualification

Sales ManagementPerformance analysisLeadership skillsMicrosoft Office SuiteCustomer relationsAutomotive parts knowledgeElectronic Parts Catalog (EPC)Dealer management systems (DMS)P2 Parts ASECommunication skillsInterpersonal abilitiesProblem-solvingTeam management