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Walgreens · 3 weeks ago

Patient Support Coordinator, HUB

Pittsburgh, PA

Full-time

Onsite

New Grad, Entry Level

$15/hr - $20/hr

Walgreens is a leading pharmacy and health services company that serves nearly 9 million customers daily. They are seeking a Patient Support Coordinator to provide excellent service to patients and stakeholders regarding prescriptions and clinical services, ensuring a positive experience through effective communication and coordination of care.

Consumer GoodsHealth CarePharmaceuticalRetail

H1B Sponsor Likely

Responsibilities

Receives inbound calls and performs outbound calls to patients or physician's offices regarding orders for medications, pharmacy services and any other non-clinical inquiries

Adds or updates insurance and pharma information in patient's record, or collect insurance information and alert appropriate teams to update the patient's account

Creates patient activities as a reminder for the following tasks including but not limited to follow-up calls for patients, to initiate discharge of services, to contact a patient's doctor office, to mail a letter to a patient

Completes client and/or pharma-specific duties to satisfy the needs and expectations of customers

Works collaboratively on disease-focused teams to provide best-in-class customer service

Connects patients with pharmacists for counseling and clinical inquiries as required

Completes all additional special handling duties as assigned including but not limited to drug shipment notifications and Adverse Drug Event Reports

Escalates calls to clinicians, insurance verification teams, specialized teams as required

May work on special projects and/or programs, provide bi-lingual support and be cross-trained in other departments including but not limited to specialized, support, and new patient/enrollment teams as required

Provides expertise in specialized pharma programs and subject matter expertise with complex disease states and patient care

Coordinates all activities related to Risk Evaluation Mitigation Strategies (REMS) compliance

Qualification

Customer serviceHealthcare experienceMedical terminologyPC skillsInterpersonal skillsCommunication skills

Required

High School/GED

Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction

Ability to communicate clearly and effectively (written and verbal). Good interpersonal skills with the ability to communicate in a diplomatic and confidential manner

Basic level PC skills, MS Windows, MS Office Suite and/or other similar operating/software programs (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents and/or access information on-line)

Preferred

Experience providing customer service in a healthcare, specialty pharmacy, PBM, call center setting or other related industry including but not limited to adherence, quality, etc

Experience in identifying operational issues and recommending and implementing strategies to resolve problems

Familiarity of medical terminology, prescriptions and pharmacy regulations

Intermediate level PC skills, MS Windows, MS Office Suite and/or other similar operating/software programs (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents and/or access information on-line)

Company

Walgreens

Glassdoor3.1

Walgreens is a pharmacy, health, and wellness service center that offers trained infusion nurses and pharmacists to treat patients. It is a sub-organization of Walgreens Boots Alliance.

Founded in 1901

Deerfield, Illinois, USA

10001+ employees

https://www.walgreens.com

H1B Sponsorship

Walgreens has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2022 (1)