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AmeriVet Veterinary Partners · 1 day ago

Equine & Livestock Team Lead Administrator

Lodi, WI

Full-time

Hybrid

Mid Level

3+ years exp

AmeriVet Veterinary Partners is dedicated to the growth and development of its team members, and they are seeking an Equine & Livestock Team Lead Administrator. This role involves overseeing recruitment, employee relations, training, compliance, customer service, and financial management within the equine and livestock teams.

Financial ServicesHealth Care

Responsibilities

Place recruiting ads for necessary positions. Screen and interview to maintain a team of veterinary technicians and support staff specializing in equine and livestock medicine

Oversee onboarding and orientation programs for new hires

Serve as the primary contact for the equine and livestock teams, promoting open communication and conflict resolution

Manage performance review processes, goal setting, and professional development plans

Provide coaching and support in handling personnel issues fairly and effectively

Coordinate and promote continuing education (CE) opportunities, safety training, and certification programs for field and clinic staff

Support mentorship programs and career growth pathways for veterinarians and technicians

Coordinate student requests for ride-alongs &/or internships

Ensure compliance with all federal, state, and local labor laws, as well as OSHA, DOT, and animal-handling safety regulations

Collaborate with management to maintain workplace safety standards, particularly in mobile veterinary and barn environments

Lead, mentor, and manage the Customer Service team to ensure prompt, accurate, and professional handling of all customer inquiries, concerns, and service requests

Act as the escalation point for complex or critical customer issues, ensuring timely and effective resolution

Develop and execute ongoing training programs for the team on product knowledge, service protocols, and communication skills

Direct and manage all Accounts Receivable operations, including invoicing and collections. Handle calls from clients with billing questions or concerns

Implement and refine effective collection strategies and procedures to minimize outstanding balances

Monitor and enforce the company's credit policy and discuss with clients as needed

In charge of submitting non-inventory invoices to accounts payable for all departments within the hospital

Champion a culture of teamwork, respect, and compassion aligned with the clinic’s mission and values

Develop programs that support employee well-being, retention, and job satisfaction

Qualification

Employment laws knowledgeVeterinary experienceEquine industry familiarityOrganizational skillsCompassion for animal careManage prioritiesCommunication skillsInterpersonal skills