JPMorganChase · 23 hours ago
Content Governance Specialist, Vice President
Newark, DE
Full-time
Onsite
Mid, Senior Level
$133K/yr - $190K/yr
5+ years expJPMorganChase is one of the oldest financial institutions, offering innovative financial solutions. The Content Governance Specialist will shape customer experiences through content process improvements and work with cross-functional teams to enhance content delivery and user experiences.
Asset ManagementBankingFinancial Services
Responsibilities
Lead and deliver tactical and strategic Governance and Operations initiatives that improve employee- and specialist-facing content experiences such as:
Defining brand voice, style, and terminology
Establishing standard documentation (e.g., SOPs, guidelines and job aids) for content creators and approvers
Creating approval workflows and access controls
Defining how content is stored, tracked, and optimized over time
Bridging the gap between content strategy and the day-to-day tasks
Identifying and removing bottlenecks in the content lifecycle
Analyze content performance metrics, making data-driven recommendations for optimization and enhancement of user experiences
Operate as part of a product team, collaborating with subject matter experts, UX designers and researchers, developers, communicators, content managers, risk & controls, etc., to deliver the best experience and simplified self-service for our employees
Qualification
Required
5+ years of experience working on and delivering measurable project results
Demonstrated expertise in verbal and written communication - with a focus on digital products and platforms
Demonstrated knowledge of accessibility guidelines and inclusive design in content
Experience incorporating user feedback and insights for continuous improvement
Proficient technical literacy in content platforms and understanding their impact on user experience
Adaptive learner in new financial services products and offerings
Preferred
Knowledge of HTML
Experience using technical/content-management platforms, such as Adobe or ServiceNow, to elevate content
Understanding of how different systems interact with each other to create an end-to-end user journey
Knowledge of how AI & LLM tools are used to enhance content delivery and outcomes
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
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