Walgreens · 1 month ago
Registered Manager Local Specialty
940 S FRONTAGE RD,STE 1900,WOODRIDGE,IL,60517
Full-time
Onsite
Mid, Senior Level
$130K/yr - $191K/yr
2+ years expWalgreens is a leading pharmacy chain that is seeking a Registered Manager Local Specialty to direct the operation of a Local Specialty Pharmacy. This role includes improving sales and profits, overseeing patient management, and ensuring compliance with regulations.
Consumer GoodsHealth CarePharmaceuticalRetail
Responsibilities
Responsible for directing the operation of a Walgreens Local Specialty Pharmacy, and accountable for improving unit sales, profits, and image through the overall development and protection of store assets, the selection, training, and development of personnel, and proper service to customers
Responsible for building relationships, overseeing the clinical management of patients and growing the business at the site
Performs all duties of the Pharmacy Manager in their absence
Ensures that store personnel provide hospitable service and information, and are courteous, friendly, and efficient
Responds to customer inquiries and complaints, and maintains and improves overall image of pharmacy department. Responds to special needs of customers, as requested
Collaborates with providers to determine appropriateness of therapy
Educates patients on medication administration and expectations, side effect mitigation, and the importance of adherence
Regularly follows up with patients during the time of refills
Enrolls and follows patients through clinical management programs
Oversees the enrollment of patients with assistance programs, such as Chronic Disease Fund, confirming patient eligibility and all required reporting and documentation
Responsible for ensuring compliance of team members with regard to the documentation of patient management in the appropriate systems
Fully abides to all compliance policies inclusive of participating in the billing and submission of claims to government-sponsored health care programs, including Medicare, Medicaid, and all other third-party payers, as well as the facilitating of prior authorizations on behalf of prescribers
Works with the Pharmacy Manager toward the success of the pharmacy operation (scheduling, customer service, and in stock) and maintains a working knowledge of the pharmacy function
Directs the operation of the store (front-end and pharmacy departments)
Improves prescription numbers, pharmacy sales, profit, and image through the accurate filling of prescriptions, and by providing courteous and efficient service to customers inclusive of patients, prescribers, pharmaceutical manufacturers, payers, and health systems
Provides direction to ensure that pharmacy department procedures and practices are in compliance with federal and state regulations and guidelines
Also ensures compliance with internal regulatory bodies and contracts with payers and pharmaceutical manufacturers (BOP, DEA, Medicare, accreditation bodies, compounding, FDA, etc.)
Complies with all federal and state laws and regulations and Company policies governing all drugs and products; maintains required records, documentation, and reports. Ensures completion of all required reporting
Assures accurate and timely reporting of inventory for limited distribution drugs (LDD) when required (daily, weekly, and monthly)
Recommends and implements asset protection controls and procedures to identify and minimize profit loss
Improves and maintains store condition, maintenance, and appearance for the safety, health, and well-being of customers and employees, and ensures adherence to applicable government regulations and laws
Controls the store's safe and 'bank,' including electronic register readings, cash withdrawals, cash accounts, daily cash reports, cash over and short records, and other reports related to cash management
Assures proper operation and maintenance of pharmacy department systems and equipment
Maintains awareness of third party pharmacy business opportunities, and assures proper administration and implementation of third party pharmacy systems and procedures to lessen payment rejections
Resolves third party rejection problems promptly, and resubmits rejected claims for payment on a timely basis
Manages and attains inventory budgets to include selecting and ordering new, promotional, and permanent merchandise; keeping stores in stock, and liquidating overstocked, slow-moving, and/or old store merchandise
Schedules employees so that there is adequate coverage for all areas
Implements store organization through proper hiring and placement, scheduling of work, assignment of responsibility, and delegation of authority
Coordinates and organizes pharmacy department daily schedule of activities
Prepares, submits, and files various reports and records required by the Company and various government agencies
Responsible for developing the business plan to grow the business at the site and within Walgreens working in conjunction with the District/Region leadership
Pursues opportunities to grow Walgreens market share at the site and within Walgreens Enterprise via other business opportunities
Responsible for collaborating with internal strategic account management to deepen the relationship with the health system for overall growth of business at the site and within Walgreens
Maintains and improves performance of department through the building of employee morale and motivation, rewards employees, and addresses employee complaints where appropriate, and uses Constructive Discipline policies of Company to discipline, suspend, terminate, or effectively recommend the same
Utilizes Constructive Discipline policy to ensure compliance with state and federal laws by pharmacy department personnel
Assures EEO compliance through equity, consistency, and fairness; prevents workplace harassment; upholds the Open Door policy assuring no retaliation; communicates openly and honestly to employees at all times
Manages staffing by planning for and scheduling appropriate hours in adherence with budgeting guidelines
Directs and attains payroll budget and controls use of overtime
In the absence of, or alongside the RXMO, supervises pharmacy department team members to assure performance of required functions and adherence to Company policies and procedures
Ensures proper licensure of all pharmacy department personnel
Confirms pharmacy department employees are trained on all required functions regarding payer and pharmaceutical contractual requirements (adverse event reporting, data and inventory reporting, clinical management)
Reaffirms with all pharmacy department personnel, on a regular basis, their obligations regarding the dispensing of prescriptions only in good faith
Enforces all Company policies and procedures
Qualification
Required
BS in Pharmacy or PharmD Degree from an accredited educational institution
Current pharmacist license in the state where the site is located or willing to obtain by position start date. Must maintain active license
At least 1 year pharmacy experience including prescription filling and verification, records and legal compliance, pharmacy operations, pharmacy software and technology systems and insurance
Experience performing prescription dispensing activities that demonstrate a strong working knowledge of applicable state and federal controlled substance laws
Achieving expectations rating on last performance review and no written disciplinary actions in the last 12 months (internal candidates only)
Has completed specialized training regarding medication and disease state or has sufficient practical experience that is necessary to provide specialized services offered at clinic location (HIV, Organ Transplant, Oncology, etc.), or willing to complete within the first 6 months in the role
At least 2 years of experience in indirect management of team members, including assisting in the development, training and assignment of work/projects to other team members, or completion of a residency
Willing to travel up to 20% of the time for business purposes (within state and out of state)
Preferred
Masters or PharmD preferred
Experience with client resolution and exposure to Specialty Pharmacy
Experience supervising or staffing of local specialty pharmacies
At least 2 years of experience planning, developing
Company
Walgreens
Walgreens is a pharmacy, health, and wellness service center that offers trained infusion nurses and pharmacists to treat patients. It is a sub-organization of Walgreens Boots Alliance.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$25MKey Investors
Biomedical Advanced Research and Development Authority (BARDA)
2024-07-23Grant· $25M
Leadership Team
Bala Visalatha
Chief Experience and Growth Officer
Barry Hanen
Director, Payments and Card Services
Recent News
Digital Commerce 360
2026-01-07
Business News
2025-11-25
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