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SAIC · 20 hours ago

Executive IT Support Technician

Washington, DC

Full-time

Onsite

Entry, Mid Level

$40K/yr - $80K/yr

2+ years exp

SAIC is currently seeking a motivated, career and customer service-oriented Executive/VIP Technical Support Coordinator to support a project with the Federal Energy Regulatory Commission (FERC). The role involves providing advanced technical support to maintain and troubleshoot computer systems and conference rooms for Executive/VIP personnel.

Information TechnologySecurityService IndustrySoftware

Work & Life Balance

No H1B

U.S. Citizen Only

Responsibilities

Coordinate Executive/VIP Support Team day-to-day operations

Support Executive/VIP Communication/Information Systems and networks, including remote communications equipment, mobile (iPhone and iPad) and deployable network communication systems, strategic and tactical multi-channel satellite communication systems (BGAN terminals), secure telephone equipment, video conferencing, laptops, desktops, computer peripherals and other equipment, supporting executive communications capabilities

Under very minimal to no supervision, provide support to executive level customers to include interacting with network services, software systems engineering and asset management to restore service and/or identify core problems

Interacts daily with executive level customers, supervisor, peer groups and customers in order to manage work flow in timely and professional manner

Responsible for documenting, upgrading and replacing hardware and software systems

Responsible for implementing fixes and patches through various means such as registry edits, patch installation, Active Directory Security Policy configuration and various application testing

Install, troubleshoot, repair, operate, and maintain networking equipment, encryption devices, computers, workstations, laptops, thin clients, printers, scanners, and any other equipment within the scope of this task

Deploy mobile devices to Executive/VIP staff including setup of MaaS360, mobile office and business applications as well as device configuration

Qualification

Windows 10 troubleshootingActive DirectoryMobile Device ManagementDell CertificationHDI-DAST certificationMSCE certificationCCNA certificationCompTIA A+ certificationNetwork+ certificationITILv3/v4 certificationRemedy Ticketing SystemLAN/WAN troubleshootingTCP/IP networking

Required

Bachelor's Degree and 2+ years of experience; OR, High School equivalent and 6+ years of experience

Extensive experience with troubleshooting Windows 10, Active Directory, Microsoft Office suite, Mobile Device Management (MaaS360 / Azure), and laptop computer hardware

Dell Certification (self-guided certification provided through FERC Dell TechDirect)

HDI-DAST certification (within 3 months after hire)

Flexibility to work for after hour support rotation

Must be a US Citizen and able to obtain a Public Trust

Preferred

Self-motivated, creative, capable of working as team or as individual SME for executive level communications support, organized and able to manage individual schedules

Thorough knowledge of peripherals (printers, monitors), hardware/software, specifically in an enterprise environment

Desired certifications MSCE, CCNA, CompTIA A+, Network+, ITILv3/v4

Remedy Ticketing System, LAN/WAN troubleshooting, thorough understanding of TCP/IP based networking and encryption devices

Must be competent to work as part of a team on all phases of customer support to include physical activities such as moving printers, workstations, scanner and other items