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NEOGOV · 3 weeks ago

ADMINISTRATIVE COORDINATOR 3

New Orleans, LA

Full-time

Onsite

Entry Level

$2,387/mo - $4,089/mo

2+ years exp

Delgado Community College is a dynamic, open-admissions community college providing high-quality education through innovation and excellence in teaching and learning. The Administrative Coordinator 3 role involves managing incoming calls, providing information about the college, and assisting students with enrollment services. This position is crucial for ensuring a seamless enrollment experience for prospective and enrolled students.

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Responsibilities

Accesses the student information system to review student accounts and accurately respond to inquiries while adhering to policy and procedures of the department and College

Assesses the caller's needs to determine the appropriate resolution steps

Transfers students to the departments as trained

Guides students through navigating LoLA, Delgado's online self-service portal, and ConexED, Delgado's academic communication tool

Answers general questions using all provided resources about the College

Uses our two-way text platform to respond to general inquiries about the enrollment process from prospective and applied students

Places outbound calls to the targeted prospects, applicants, and enrolled students as needed

Qualification

Administrative servicesCustomer serviceBanner Student Information SystemPolicy complianceCommunication skills

Required

Two years of experience in administrative services

Every 15 semester hours earned from an accredited college or university will be credited as six months of experience

Benefits

Insurance Coverage

Parental Leave – Up to six weeks paid parental leave

Holidays and Leave – State employees receive the following paid holidays each year: New Year's Day, Martin Luther King, Jr. Day, Mardi Gras, Good Friday, Memorial Day, Independence Day, Labor Day, Veteran's Day, Thanksgiving Day and Christmas Day.

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement– State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works).