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Fenix Outdoor · 3 weeks ago

Customer Service Representative – Direct-to-Consumer (DTC)

Aurora, CO

Full-time

Onsite

New Grad, Entry Level

$19.50/hr - $21.75/hr

Fenix Outdoor is an international group of premium outdoor brands committed to enabling people to experience and protect nature. They are seeking a motivated customer service champion to provide exceptional customer experiences for their Direct-to-Consumer team, focusing on communication and collaboration to resolve inquiries and issues.

OutdoorsSporting GoodsSports

Responsibilities

Respond to customer inquiries, requests, and concerns via phone, email, and live chat in a timely and professional manner

Assist customers with order changes, cancellations, returns, and product-related questions

Research and resolve shipping, delivery, and payment issues

Educate customers on technical product application, sizing, and general use to help them select the right items for their needs

Facilitate communication between departments as needed to resolve customer issues

Contribute to a positive, solution-oriented team environment by jumping in to help where needed

Qualification

Customer service experienceClear communication skillsTechnical proficiencyAttention to detailTime management skillsContinuous improvement mindsetMicrosoft OfficeERP systems experienceZendesk experienceProblem-solvingTeam collaboration

Required

Experience in a customer service or retail role

A genuine love of helping customers, solving problems, and creating positive experiences

A strong belief in delivering exceptional customer service at every touchpoint

Clear and effective written and verbal communication skills

Excellent attention to detail and strong time management skills – you can prioritize effectively and work efficiently

Comfort learning, navigating, and mastering multiple systems and tools

Enthusiasm for fast-paced environments and working toward ambitious goals

Technical proficiency, including comfort with Microsoft Office (Outlook, Excel, Word)

Ability to build trust and positive relationships with teammates

A mindset focused on continuous improvement – for customers, for coworkers, and for the company

Preferred

Bachelor's Degree or equivalent combination of education and work experience

Previous retail or customer service experience in the outdoor industry

Experience using ERP systems (especially Microsoft AX)

Experience with Zendesk

Benefits

Medical, Dental, Vision, Critical Illness, Accident

401k with generous company match

Generous schedule of company-paid holidays

Product discounts on all Fenix Outdoor brands

Industry discounts and more…

Company

Fenix Outdoor

Fenix Outdoor International AG is a globally active leading group of outdoor companies focused on products and retail within the world of nature and outdoor activities.

Founded in 1921